Bell Captain

Anantara; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking an experienced Concierge to ensure guest satisfaction. The role involves overseeing the concierge operations and addressing guest needs promptly. Candidates should have a High School Diploma and prior front office experience in a luxury environment. Knowledge of local attractions and good communication skills are essential.

Qualifications

• Prior experience in Front Office, preferably in a luxury environment.
• Good command of English, both verbal and written.
• Valid license to operate a motor vehicle.

Responsibilities

• Ensure 100% guest satisfaction during their hotel experience.
• Oversee the efficient operation of the Concierge.
• Address and follow up on guest satisfaction issues promptly.

Skills

Communication skills

Knowledge of local attractions

Flexibility

Education

High School Diploma

Job description

Job Description

You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.

Qualifications

• High School Diploma
• Previous experience in Front Office, preferably in a luxury environment
• Familiar with local information such as transportation, attractions and airport information
• Good communication skills, ability to work a flexible schedule, including weekends and holidays, according to department needs
• Good level of English both verbal and written, Valid License to operate a motor vehicle.