Bellman

Kerzner International Management; Dubai; On-site; AED 44,640 - 62,496; Full time

Job summary

Kerzner International Management at One&Only Royal Mirage in Dubai seeks a Bellman to assist with luggage delivery and collection, greet guests, and ensure a smooth, welcoming lobby experience. The role emphasizes proactive service, knowledge of hotel products, and contributing to guest satisfaction throughout their stay.

The Bellman will manage luggage tagging, escort guests to rooms, coordinate transport, and support front desk operations, while maintaining a neat, safe, and professional work

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational abilities.
• Customer-focused and proactive service orientation.
• Team player with leadership potential.
• Professional presentation and grooming.

Responsibilities

• Assist with delivery and collection of guest luggage and parcels.
• Greet guests and ensure prompt, cordial, and efficient service in the lobby.
• Promote hotel products and services during guest interactions.
• Coordinate with Front Desk and other departments to meet guest needs.
• Assist in escorting guests to rooms and provide in-room orientation.
• Arrange taxis or hotel limousines for guests as required.
• Maintain luggage store cleanliness and proper tagging of items.
• Ensure safety and compliance with hotel standards.

Skills

Interpersonal skills

Organizational skills

Administrative abilities

Customer focus

Leadership potential

Communication skills

Job description

Bellman (20325)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

The Bellman assists with the delivery and collection of guest's luggage, parcels, messages, etc. He also assists in keeping the lobby tidy and ensure all guests receive prompt, cordial and efficient attention and service throughout their stay. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products at any guest contact, for example, when rooming the guest. The bellman also does act as a Doorman and assists in opening the doors and controlling the traffic at the Porte Cochère.

Key Duties and Responsibilities

• Adhere to all resorts rules and regulations as per service standards policies and procedures.
• Must be fully aware of the Resort emergency procedures.
• Always well-groomed and immaculately presented in a clean uniform.
• To be up to date on the Departmental Revenue targets and be a team player towards achieving set goals.
• To have an in-depth knowledge of hotel's products to be able to maximize revenue by capturing all opportunities.
• To be aware of all functions, conferences and special events taking place in the Resort.
• Assist Security in monitoring for suspicious activity.
• To bring to the immediate attention of the Manager for any guest complaints.
• Treat internal and external customer fairly to develop and maintain positive working relationship.
• Engaging with guests and encouraging feedback of the stay or areas of improvement to help in exceeding guests' expectations.
• Ensures to have an excellent Product Knowledge about the resort and the area.
• Meeting and greeting guests upon arrival at the Porte Cochère.
• Handling incoming and outgoing guest's luggage and storing it in the right shelves.
• Always ensure before guest departure the right number of luggage's are correctly put into the vehicle.
• Ensuring proper tagging of luggage is being done with all the details noted.
• Acknowledge guests by guest name as much as possible.
• Always ensure smooth traffic flow at the Porte Cochère.
• Ensure lobby presence and assistance to the Front Desk Agents.
• Escorting guests to their rooms and do an In-Room Orientation.
• Assist in booking hotel limousines or arranging taxis for the guests.
• Ensure the luggage store is always kept clean and neat.
• Report and follow up on maintenance of any damaged or out for repair equipment's in the department.
• Ensuring a safe and clean working environment.

Skills, Experience & Educational Requirements

• Strong interpersonal skills
• Organizational skills
• Strong administrative abilities
• Ability to have a strong customer focus.
• Leadership abilities
• Strong communication skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.