Barista

Anantara Hotels & Resorts; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a dedicated beverage service professional to join our luxury hotel team. The role focuses on promoting guest satisfaction through strong teamwork, expert beverage preparation, and adherence to service standards across busy shifts.

You will train new associates, supervise smooth beverage operations, and ensure courteous, prompt service while maintaining high standards of cleanliness and safety in the bar area.

Responsibilities

• Promote guest satisfaction through effective beverage service and team collaboration.
• Provide quality beverages and ensure compliance with recipe and presentation standards.
• Stay calm during peak times to maintain service standards and model behavior for the shift team.
• Assist with training new associates and provide constructive coaching.
• Ensure prompt and courteous delivery of beverage orders and maintain bar cleanliness.

Job description

Job Description

Job Location

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous beverage service.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Assists with new associates training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Prompt and courteous delivery of all beverage orders, maintaining a positive image through all each guest contact and through cleanliness of bar areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restauranta.
• During shift, ensure that guests are satisfied by assisting with serving, seating, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager's Checklist.
• Train, maintain and enforce all Anantara Bar Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Assist on the floor during entire meal period and ensure adequate coverage as required.
• Ensure that only a quality Beverage product is being served.
• Maintain proper Associate uniform standards.
• Manage an effective repair and maintenance program for all coffee machines and bar related equipment through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation