Waiter / Waitress

Anantara Hotels & Resorts; Dubai; On-site; AED 66,960 - 111,600; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a guest-focused service professional to join our Rooms Service team. You will deliver exceptional hospitality, assist guests with menu knowledge, and ensure accurate order processing.

Candidates should maintain brand standards, uphold cleanliness, and collaborate with colleagues across departments to guarantee timely service and memorable experiences for our guests.

Responsibilities

• Collaborate with colleagues across departments to ensure timely service delivery and a smooth operation.
• Deliver exceptional guest service by following hotel standards, policies, and SOPs.
• Maintain professional grooming, presentation, and workplace discipline per brand standards.
• Know hotel facilities, services, and offerings to confidently assist guests and respond to inquiries.
• Keep assigned stations clean, organized, and maintained according to standards.
• Demonstrate knowledge of menus, F&B offerings, and service procedures for accurate information.
• Operate POS systems correctly and process service transactions accordingly.
• Ensure guest privacy and security standards around entering guest rooms for Room Service.
• Follow all health, safety, and security procedures to maintain a safe working environment.
• Complete Room Service duties efficiently, including tray handling and area cleanliness.
• Assist with tray breakdown and cleaning, and replenish service items as needed.
• Participate in training sessions and team meetings to develop skills and enhance guest satisfaction.
• Respond positively to supervisor requests to support operations and guest experiences.

Job description

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties & Responsibilities

Responsibilities

Anantara The Palm employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Work collaboratively with colleagues across all departments to ensure timely service delivery and a smooth, efficient operation.
• Deliver exceptional guest service by following Anantara standards, hotel policies, and Standard Operating Procedures (SOPs).
• Maintain professional grooming, personal presentation, and workplace discipline in line with brand standards.
• Maintain a thorough knowledge of hotel facilities, services, and offerings to confidently assist guests and respond to enquiries.
• Ensure assigned stations are kept clean, organised, and maintained according to operational standards at all times.
• Demonstrate full knowledge of menus, food and beverage offerings, and service procedures to provide accurate information to guests.
• Operate Point of Sale (POS) systems correctly and follow all required procedures for order processing and service transactions.
• Ensure guest privacy and security standards are strictly maintained, particularly when entering guest rooms for Room Service deliveries.
• Follow all health, safety, and security procedures to maintain a safe working environment for guests and colleagues.
• Complete Room Service duties efficiently, including monitoring corridors, collecting used trays, and maintaining cleanliness of service areas.
• Assist with tray breakdown and cleaning procedures, ensuring all equipment, condiments, and service items are properly managed and replenished.
• Participate actively in training sessions and team meetings to continuously develop professional skills and enhance guest satisfaction.
• Respond positively to reasonable requests from supervisors and managers to support operational requirements and deliver outstanding guest experiences.