Bar Waitress

Accor; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

Accor in Dubai is seeking a hospitality professional for a bar or F&B service role within a hotel. The candidate will support the outlet setup, take orders, assist with recommendations, and ensure a high standard of guest service.

The role requires excellent English, strong interpersonal skills, and familiarity with POS systems. Flexibility to work evenings and weekends is expected in a premium hospitality environment.

Qualifications

• Tertiary qualification or equivalent professional certification in Hospitality, Hotel Management, or related discipline.
• Excellent command of English with strong interpersonal and communication skills.
• Proficiency in POS systems and hospitality software; ability to use MS Office.

Responsibilities

• Set up and maintain the food & beverage outlet in line with opening hours and standards.
• Take guest orders, present menus, upsell, handle payments and ensure guest satisfaction.
• Observe grooming and hygiene standards and maintain clean stations and equipment.
• Assist in training, briefings, and ensuring safety and departmental policies are followed.
• Collaborate with supervisor and other departments to deliver service excellence.

Skills

Interpersonal skills

Communication skills

English proficiency

Education

Hospitality/Hotel Management degree or certification

Tools

POS systems

Hospitality management software

Microsoft Office

Job description

The Role

To promote efficiency confidence courtesy and an extremely high standard of social skills To generally promote and ensure good inter-departmental relations To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment To assist the Assistant Manager Restaurant Manager in any task outlined detailed by him her To take time and get to know the guests and to be committed to service excellence To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction To take time and get to know the guests and to be committed to service excellence To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction

Key Deliverables and Responsibilities

Planning & Organizing

Works hands on towards the timely set up of the assigned Food & Beverage outlet according to the meal settings and in line with the opening hours Contributes to meet maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses

Operations

Attends regular training sessions in line with the departmental P & P i e guest care product knowledge grooming standards up-selling etc Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work polishing equipment table setting collects materials goods from other departments etc Communicates directly with guests i.e. presents menus helps with recommendations receives orders places orders and handles payments Ensures proper appearance condition of uniforms and grooming whilst on duty Handles the guest greeting upon arrival and their seating through the hostess Ensures that under no circumstances the entrance is left unattended Maintains a professional friendly yet discreet relationship with the outlet patrons to ensure their well-being Makes himself herself familiar with all menus promotions and other relevant issues concerning the outlet product knowledge Reports cleanliness and maintenance issues to the immediate Supervisor Handles guest complaints as per instructions or consults the immediate Supervisor Does all mise-en place work according to the whole day service requirements To report any equipment failures problems to the Maintenance Department To pass any maintenance requests to the Maintenance Department To participate in any Training Developments schemes as recommended by senior management Attends all regular departmental briefings and contributes to an open communication within the assigned team To treat guests and colleagues in a polite and courteous manner To observe high standards of personal hygiene To maintain clean and organized side stations at all times To anticipate customers needs To be flexible in assisting around different areas of the hotel Familiar with the company s internal policies and safety procedures Helps in other areas of the Hotel if the situation requires To have a complete understanding of and to adhere to Swissotel Al Murooj policy relating to Fire Hygiene Health and Safety Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department To carry out any other reasonable duties and responsibilities as assigned Maintain strict adherence to the property s environmental protocols by driving resource efficiency across all functions particularly through implementing measures for responsible energy and water consumption reducing waste output supporting sustainable purchasing decisions and accurately contributing to required full compliance

Administration

Work hand to hand with the hostess to ensure the name tag is all complete and in proper position Ensuring business card and database are handed over to the hostess for the record Make sure all the bill is handed over to the cashier Ensure all the item is charged accordingly in the micros system as per the guest consumption

Company Description

Tertiary qualification or equivalent professional certification in Hospitality, Hotel Management, or related discipline Minimum one year of demonstrated professional experience in a bar or food and beverage service role within a hotel or upscale hospitality establishment Proficiency in point-of-sale (POS) systems and hospitality management software; competency in Microsoft Office applications Comprehensive knowledge of beverage service standards, menu offerings, and up-selling techniques Excellent command of the English language, both written and verbal, with strong interpersonal and communication skills Demonstrated commitment to maintaining exceptional standards of personal hygiene, grooming, and professional appearance Ability to work flexibly across varying shift patterns, including evenings and weekends, as required by operational demands