Hygiene Manager - Raffles Hotels & Resorts, Dubai

Hygiene Manager - Raffles Hotels & Resorts, Dubai; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Raffles Hotels & Resorts in Dubai is seeking an experienced Hygiene Manager to lead food safety and hygiene operations. The role oversees HACCP compliance, audits, and training while coordinating with Dubai authorities and suppliers to ensure high standards.

The position also drives environmental initiatives under Planet 21 and ensures alignment with the hotel’s long-term strategy for quality and safety across all outlets.

Qualifications

• Reading, writing and oral proficiency in English.
• HACCP in Practice (Level 3 Award in Food Safety).
• Advanced Food Hygiene (Level 4 Award in Food Safety).
• Minimum 5 years experience in Food Hygiene & Quality Management in food industry / retail food industry with exposure to online quality assurance.

Responsibilities

• Report for duty punctually wearing the correct uniform and name badges.
• Implement food safety management strategy and plans within the property's long-term strategy.
• Develop, direct & implement the designed food safety & hygiene standard.
• Ensure food safety & hygiene compliance objectives are met.
• Measure performance against standards by hygiene walks / audits.
• Verify and file documentation related to food safety standards.
• Develop SOPs of food safety & hygiene standard for operation.
• Liaise with regulatory bodies and third party labs for compliance and sampling.
• Lead training programs including Basic Food Hygiene Training.
• Liaise with other departments to communicate improvements in food safety.
• Develop environmental strategies aligned with Planet 21.

Skills

English proficiency

Education

Masters in Food Science

Masters in related food science

Job description

Hygiene Manager - Raffles Hotels & Resorts, Dubai

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago.

This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand‑crafted Italian touches and offset by carefully selected 1to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

The property is set to open in the fourth quarter of 2021.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well‑travelled guests.

Raffles Hotels & Resorts is an award‑winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as Hygiene Manager.

DUTIES & RESPONSIBILITIES

• To report for duty punctually wearing the correct uniform and name badges at all times.
• Implement food safety management strategy and plans, including resource and systems to integrate within the property’s long term strategy.
• Develop, direct & implement the designed food safety & hygiene standard.
• To ensure food safety & hygiene compliance objectives are met.
• To measure performance against established standards by regular hygiene walks / audits.
• To verify and filing all the documentation related to food safety standards so that they are compliant to set objectives.
• Update necessary changes in standards (internally and externally initiated) and on performance against standards.
• Participate to ensure the layouts of new outlets to ensure compliance with the food safety standard & the law.
• Develops, directs SOPs of food safety & hygiene standard for operation.
• Responsible for HACCP / other system certification.
• Liaise with Dubai Food Control Authorities & other regulatory bodies to ensure legal compliance.
• Liaise with third party laboratories to ensure microbiological sampling from the kitchen facilities.
• Liaises and co‑operate with quality management and standards certification bodies.
• Investigate, analyse guest related food poisoning complaints and recommend corrective actions.
• To analyse the nature of cause of errors / complaints to identify areas needing improvement in process & system.
• Develop Supplier Quality Assurance programme in liaison with purchasing department.
• To perform Supplier Audits, reporting non-conformance & upgrade the status to ensure the quality of the products entering in to the distribution, process & system.
• Approves the new supplier after conducting audit & subsequent assessment.
• Certified & approved trainer from Food Control Department to conduct in‑house training.
• To conduct Basic Food Hygiene Training & refresher training to staff.
• To conduct Person In Charge training programme launched by Dubai Municipality for Outlet Managers and Sous Chefs.
• Liaise with other departments to establish and implement necessary communication strategy for the improvement and awareness of food safety issues.
• Assist in developing standards and implementation for Green and Health & Safety certifications.

Environment & Sustainability Management

• Developing and implementing environmental strategies and action plans that ensure compliance with corporate sustainable development programme (Planet 21).
• Initiating and chairing Planet 21 Meetings.
• In charge of managing Planet 21 in Action website and hotel page.
• Coordinating aspects of waste management, recycling and conservation.
• Leading the implementation of environmental policies and practices.
• Liaising with relevant bodies such as local authorities, public bodies and competent bodies.
• Auditing, analysing and reporting environmental performance to internal and external stakeholders and regulatory bodies.
• Promoting and raising awareness, at all levels of the impact of emerging environmental issues.
• Developing and implementing environmental management systems to continually improve the impact of the hotel on the environment.
• Training staff at all levels in environmental issues and responsibilities.
• Participating in environmental education and research.
• Being proactive about corporate social responsibility issues and taking action to ensure these are met.
• Setting organisational sustainability targets, and developing plans to meet those targets and oversee their delivery in line with corporate Planet 21 guidelines.

QUALIFICATIONS & REQUIREMENTS

• Reading, writing and oral proficiency in English language
• Masters in Food Science / Masters in related food science
• HACCP in Practice (Level 3 Award in Food Safety)
• Advanced Food Hygiene (Level 4 Award in Food Safety)
• Minimum 5 years experience in Food Hygiene & Quality Management in food industry / retail food industry with exposure to online quality assurance

Additional Requirements

• Advanced Food Hygiene (Level 4)
• Proficiency in English (reading and writing and oral)