Food and Beverage Supervisor

RAFFLES; Dubai; On-site; AED 90,000 - 132,000; Full time

Job summary

Raffles Dubai is seeking a Food and Beverage Supervisor to ensure smooth shift operations through guest-focused service and effective staff supervision. Reporting to the Assistant Restaurant Manager, you will uphold luxury standards, train staff, and coordinate service between kitchen and floor.

You will oversee SOPs, hygiene compliance, upsell opportunities, and daily financial reporting, while supporting management in maximizing guest satisfaction and revenue in a 5-star environment.

Qualifications

• Hotel Restaurant Management graduate

Responsibilities

• Supervise and oversee the operation section to maintain LQA service standards
• Ensure guests receive the attention and service they require
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times
• Ensures an effective link between kitchen and service areas
• Ensures all colleagues adhere to food hygiene regulations
• HACCP and hygiene inspections follow up on weekly monthly hygiene inspections are carried out timely
• Actively promotes upselling techniques within the outlet to exceed guest expectations and increase revenue
• In absence of a Manager or Assistant Manager takes responsibility of operational issues
• Monitor quality of food and beverage products in every order
• Update and present daily outlet specific financial reports; check on employees discipline, grooming standards and punctuality
• Check guests satisfaction levels and properly handle feedback and follow-up; perform opening and closing duties as assigned
• Assist the Assistant Manager in conducting daily shift briefings and communications to update staff; assist in development, counselling and resolving staff conflict
• Report complaints, incidents or irregularities to Management
• Ensure equipment is maintained and service and storage areas are kept safe and clean
• Minimize waste and mishandling of supplies and equipment
• Practice Sustainability guidelines in the outlet as directed by management
• Carry out light cleaning and maintenance of pantry area
• Train all staff as assigned by Restaurant Manager
• Assist in revenue-maximizing ideas and projects
• Understand goals set by Management for the Outlet and work towards achieving them

Skills

Excellent communication

Multitasking

Management / Supervisory experience

Wine and cuisine knowledge

Computer proficiency

Education

Hotel Restaurant Management degree

Tools

Micros

Opera

Cashiering process

Job description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Food and Beverage Supervisor to ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards through proper planning and organization of F & B operation and administration. This position reports to Assistant Restaurant Manager.

KEY ROLES & RESPONSIBILITIES

• Supervise and oversee the operation section to maintain LQA service standards
• To ensure that guests receive the attention and service they require
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times
• Ensures that an effective link is maintained between kitchen and service areas
• Ensures that all colleagues adhere to all food hygiene regulations
• HACCP and procedures follow up on weekly monthly hygiene inspections are carried out in a timely manner
• Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue
• In absence of a Manager or Assistant Manager takes responsibility of operational issues
• Monitor quality of food and beverage products in every order
• Use a hands-on approach to train and develop employees demonstrate team building and lead by example
• Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories
• Updating and presenting daily outlet specific financial reports Check on employees discipline grooming standards and punctuality
• Check on guests satisfaction levels and properly handle feedback and follow-up Perform opening and closing duties as assigned
• Assist the Assistant Manager in conducting daily shift briefings communications to update and disseminate relevant information to restaurant employees Assist in employees development counselling and resolving staff conflict
• Report any complaints incidents or any other irregularities to Management
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• Help minimize waste minimize breakages and mishandling of supplies and equipment s
• Practices Sustainability guidelines in the outlet as directed by the management
• Carry out light cleaning and maintenance of the pantry area
• Monitor quality of food and beverage products in every order
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager
• Assistant Manager driving Trainings HERO To motivate coach and project a positive attitude at all times
• Help manage employee s performance appraisals and performance logs
• Able to account and handle cash effectively efficiently with integrity and follow established and proper accounting procedures
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed
• Assist the Assistant Manager Restaurant Manager to initiate ideas projects for revenue maximization
• Understand the Goals Targets set by the Management for the Outlet and work towards achieving it

What will you bring to this role?

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
• Courteous and helpful to colleagues and guests
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
• Able to perform all the tasks accurately and efficiently
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

QUALIFICATIONS

• Hotel Restaurant Management graduate

EXPERIENCE

• Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
• Knowledgeable in food and beverage service standards and up-selling skills
• Knowledgeable on Micros and Opera system and Cashiering process