Banking Apps Support Specialist

Citi Bank; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Citi Bank in Abu Dhabi, United Arab Emirates, is seeking an Applications Support Analyst. The role involves monitoring, analyzing, and improving applications, ensuring compliance with policy, and collaborating with development and production support teams.

Candidate should have 2–6 years of relevant experience, strong analytical skills, and knowledge of banking applications and server infrastructure. A bachelor’s degree is required, with a focus on technology and finance.

Qualifications

• 2–6 years' experience or interest in apps support procedures and related tech.
• Participation in some process improvements.
• Be able to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills, great teammate.

Responsibilities

• Maintain, identify and define enhancements to existing applications and their operating environments; suggest improvements.
• Analyze existing system logic and implement enhancements or fixes.
• Define scope and objectives for changes; document requirements.
• Collaborate with development and production support teams.
• Participate in validation and testing activities.
• Ensure effective cross-team communication and adherence to policies.
• Assess risk and ensure compliance in line with laws and Citi policies.
• Translate direction into actionable steps and ensure reliable execution.
• Exercise judgement to deliver quality outcomes within scope.

Skills

Apps support procedures

Analytical troubleshooting

Under pressure

Interpersonal skills

Team player

Banking applications knowledge

Education

Bachelor’s/University degree

Job description

Citi Bank in Abu Dhabi, United Arab Emirates, is seeking an Applications Support Analyst. The role involves monitoring, analyzing, and improving applications, ensuring compliance with policy, and collaborating with development and production support teams.

Candidate should have 2–6 years of relevant experience, strong analytical skills, and knowledge of banking applications and server infrastructure. A bachelor’s degree is required, with a focus on technology and finance.