Applications Support Analyst: Optimize Banking Apps

Citi; Dubai; Sur place; AED 134 000 - 223 000; Plein temps

Résumé du poste

Citi is seeking an Applications Support Analyst to monitor, analyze, and improve banking applications and their operating environments. You will work with cross‑functional teams to implement enhancements, validate changes, and ensure quality deliverables.

The role emphasizes analytical thinking, risk awareness, and effective communication, with responsibilities spanning requirement documentation, testing, and ongoing support within a regulated financial context.

Qualifications

• 2-6 years' experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Responsabilités

• Maintain, identify and define enhancements to existing applications and their operating environments; recommending improvements.
• Analyze existing system logic and use evaluative judgement to implement enhancements or fixes.
• Define scope and objectives for changes; document requirements.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Ensure team interaction supports objectives and adhere to procedures.
• Assess applicability of prior experiences and evaluate options beyond procedures.
• Impact team and closely related teams through quality of activities.
• Communicate ideas and information clearly and concisely.
• Perform other duties as assigned.
• Ensure risk is assessed and compliance with laws, policy, and ethics is maintained in day-to-day decisions.

Connaissances

Apps support

Analytical skills

Troubleshooting

Banking apps

Server infrastructure

Formation

Bachelor’s degree

Description du poste

Citi is seeking an Applications Support Analyst to monitor, analyze, and improve banking applications and their operating environments. You will work with cross‑functional teams to implement enhancements, validate changes, and ensure quality deliverables.

The role emphasizes analytical thinking, risk awareness, and effective communication, with responsibilities spanning requirement documentation, testing, and ongoing support within a regulated financial context.