Application Support & Optimization Analyst

Citigroup; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Citigroup in Dubai is seeking an Applications Support Analyst to monitor, assess, analyze and improve banking applications and their environments. You will refine processes, document requirements, and collaborate with cross-functional teams to drive reliable service delivery.

The role emphasizes analytical thinking, troubleshooting, and strong communication to handle complex issues while aligning with regulatory and policy standards in a fast-paced finance setting.

Qualifications

• 2-6 years' experience in application support or related fields.
• Ability to work under pressure and meet deadlines.
• Experience with banking applications and server infrastructure.
• Strong analytical and problem-solving abilities.

Responsibilities

• Maintain and enhance existing applications and operating environments.
• Analyze system logic and implement fixes or enhancements.
• Document requirements and scope for changes.
• Collaborate with development and production support teams.
• Participate in validation and testing activities.
• Ensure compliance with laws, rules and Citigroup policies.

Skills

Analytical skills

Troubleshooting

Interpersonal communication

Communication skills

Job description

Citigroup in Dubai is seeking an Applications Support Analyst to monitor, assess, analyze and improve banking applications and their environments. You will refine processes, document requirements, and collaborate with cross-functional teams to drive reliable service delivery.

The role emphasizes analytical thinking, troubleshooting, and strong communication to handle complex issues while aligning with regulatory and policy standards in a fast-paced finance setting.