Applications Support Analyst: Improve Apps & Processes

United States Citigroup; Dubai; Sur place; AED 120 000 - 180 000; Plein temps

Résumé du poste

Citigroup in Dubai is seeking an Applications Support Analyst to monitor, analyze, and improve existing applications and their environments. You will identify policy gaps, propose enhancements, and work with development and production support teams to ensure reliable operations.

The role requires 2–6 years in applications support, strong analytical and troubleshooting skills, and knowledge of banking apps and server infrastructure.

Qualifications

• 2–6 years experience or interest in apps support procedures and related technical areas.
• Participation in some process improvements.
• Ability to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills.
• Great teammate.

Responsabilités

• Maintain, identify and define enhancements to existing applications and their operating environments.
• Analyze existing system logic and propose enhancements or fixes.
• Define scope and objectives for changes through research and business understanding.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Assess risk and ensure compliance with laws, rules and Citigroup policies.

Connaissances

App support

Analytical skills

Troubleshooting

Interpersonal skills

Communication skills

Team player

Under pressure

Process improvement

Banking apps

Server infrastructure

Formation

Bachelor's degree

Description du poste

Citigroup in Dubai is seeking an Applications Support Analyst to monitor, analyze, and improve existing applications and their environments. You will identify policy gaps, propose enhancements, and work with development and production support teams to ensure reliable operations.

The role requires 2–6 years in applications support, strong analytical and troubleshooting skills, and knowledge of banking apps and server infrastructure.