Applications Support Analyst — Drive Enhancements & Insights

Citi; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Citi in United Arab Emirates seeks an Applications Support Analyst to monitor, assess, and improve banking applications and their operating environments. You will work with cross-functional teams, analyze system logic, define change scope, and document requirements, contributing to reliable, compliant operations.

The role emphasizes analytical troubleshooting, collaboration with development and production support, and adherence to policies while maintaining high quality and timely delivery.

Qualifications

• 2-6 years' experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Responsibilities

• Understand apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements.
• Analyze existing system logic and use evaluative judgment to make recommendations and implement enhancements or fixes.
• Define scope and objectives for changes through research and fact-finding; document requirements.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Assess applicability of previous experiences and evaluate options under circumstances not covered by procedures.
• Impact team and closely related teams through quality of activities.
• Communicate ideas concisely and logically.
• Perform other duties and functions as assigned.
• Assess risk when business decisions are made, ensuring compliance and ethical conduct.
• Translate direction into actionable steps and ensure follow-through within scope.

Skills

Apps support

Analytical skills

Troubleshooting

Banking apps

Server infrastructure

Education

Bachelor's degree

Job description

Citi in United Arab Emirates seeks an Applications Support Analyst to monitor, assess, and improve banking applications and their operating environments. You will work with cross-functional teams, analyze system logic, define change scope, and document requirements, contributing to reliable, compliant operations.

The role emphasizes analytical troubleshooting, collaboration with development and production support, and adherence to policies while maintaining high quality and timely delivery.