Shift Lead, Aviation Ground Operations

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Travel benefits

Flight discounts

Job summary

dnata is seeking a Department Officer for Dubai World Central (DWC) to direct and control shift activities, ensuring resource availability and alignment with SLAs, SOPs, and safety requirements. You will coordinate with Flight Officers and Service Delivery Managers to maintain on-time performance.

The role emphasizes leadership of Department Team Leaders, risk management, and continuous improvement of processes within a safety-focused environment.

Qualifications

• Bachelor Degree in business administration, aviation, ground handling or customer service with 4–6 years in aviation/ground handling/customer service or a Diploma with 6–8 years in aviation/ground handling/customer service.

Responsibilities

• Plan and control manpower resources on shift to optimise utilisation and ensure safety and service standards.

Skills

Supervisory skills

Planning & organizing

IT & computer literacy

Customer management & communication

UAE driving licence

Education

Bachelor Degree in business administration / aviation / ground handling / customer service

Diploma in business administration / aviation / ground handling / customer service

Tools

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Job description

dnata is seeking a Department Officer for Dubai World Central (DWC) to direct and control shift activities, ensuring resource availability and alignment with SLAs, SOPs, and safety requirements. You will coordinate with Flight Officers and Service Delivery Managers to maintain on-time performance.

The role emphasizes leadership of Department Team Leaders, risk management, and continuous improvement of processes within a safety-focused environment.