Department Officer (SSP) DWC

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Travel benefits

Flight discounts

Job summary

dnata is seeking a Department Officer for Dubai World Central (DWC) to direct and control shift activities, ensuring resource availability and alignment with SLAs, SOPs, and safety requirements. You will coordinate with Flight Officers and Service Delivery Managers to maintain on-time performance.

The role emphasizes leadership of Department Team Leaders, risk management, and continuous improvement of processes within a safety-focused environment.

Qualifications

• Bachelor Degree in business administration, aviation, ground handling or customer service with 4–6 years in aviation/ground handling/customer service or a Diploma with 6–8 years in aviation/ground handling/customer service.

Responsibilities

• Plan and control manpower resources on shift to optimise utilisation and ensure safety and service standards.

Skills

Supervisory skills

Planning & organizing

IT & computer literacy

Customer management & communication

UAE driving licence

Education

Bachelor Degree in business administration / aviation / ground handling / customer service

Diploma in business administration / aviation / ground handling / customer service

Tools

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Job description

Job description

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Department Officer for DWC you will, direct and control all departmental activities on shift, act as point of contact and plan the availability of resources /equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

In this role, you will:

• Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.
• Reviews the flight schedule and ensures that the resource plan is aligned to the work demand and forecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.

• Deploys resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.

• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.

• Guides and leads Department Team Leaders to deliver the required services as per the shift requirements and briefs on expectations and plan of action.

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner and ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
• Communicates regularly with key stakeholders, coordinates regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are provided and contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
• Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
• Takes immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.

Qualification

• Must hold a Bachelor Degree in business administration / aviation / ground handling / customer service and 4-6 years of experience in aviation/ ground handling / customer service or Diploma in in business administration / aviation / ground handling / customer service and 6-8 years of experience in aviation/ ground handling / customer service.

You’ll have an edge if you possess:

• An advanced understanding of airlines/ customer service product (specific airport related requirements) and Industry regulations for the assigned work area.
• An advanced understanding of the aviation terminology.
• Advanced Customer Management and communication Skills.
• Advanced Safety Awareness Skills.
• Proficient Supervisory Skills.
• Proficient Planning and Organizing Skills.
• Proficient IT and Computer Literacy Skills and writing Skills.
• A valid UAE Driving Licence.

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers