Cargo Operations Agent - Safety.

Emirates; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Job summary

Emirates Group is seeking a dedicated Cargo Operations Agent in Dubai to oversee safe handling and processing of cargo within a busy warehouse and airside environment. You will lead a team, ensure compliance with safety standards, and coordinate with authorities to support timely shipments.

The role requires at least 2 years in cargo operations, fluent English, and knowledge of handling procedures. This position offers tax-free pay, travel benefits, and opportunities within a premier aviation

Qualifications

• 10 years of schooling or equivalent.
• Minimum 2 years in cargo/warehouse environment.
• Demonstrable knowledge of aircraft handling, ramp handling, cargo terminal procedures.
• Fluent written and spoken English.

Responsibilities

• Direct a team through cargo handling and/or processing while upholding safety, quality and efficiency standards.
• Inspect, verify and count goods at delivery, acceptance, breakdown and build‑up; update shipment data.
• Liaise with customs, health and police to ensure timely cargo movement.
• Ensure compliance with IATA Dangerous Goods Regulations and EU GDP for pharma shipments.
• Process acceptance, delivery, build‑up and breakdown; monitor ULD, AWB, JNG and QRT on airside.
• Plan cargo loading into ULDs and bulk based on priorities and available capacity.
• Advise deviations from planned uplift to minimize impact on service and revenue.
• Inspect ULDs and equipment; report defects to maintain safety and reduce replacement costs.
• Monitor offloading/onload from flights; check for irregularities or policy deviations.
• Monitor delivery times from ramp to warehouse to assure quality and service levels.

Skills

Team leadership

Safety compliance

Cargo handling knowledge

English proficiency

Education

10 years of schooling or equivalent

Tools

Coruson ERP

Job description

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

Cargo Operations Agent

As a Cargo Operations Agent with the Safety team, you will be responsible for the efficient and quality handling and/or processing of all cargo, courier and mail within an assigned area of cargo warehouse, airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.

In this role, you will;

• Direct a team through the handling and, or processing of cargo, courier and mail activities in accordance with safety, quality and efficiency standards. Provide safety awareness briefings to assigned team so that work is carried out safely.
• Inspect, verify and count goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant standards and update information in Skychain with shipment details to enable customers to track the status of their shipment.
• Liaise with government authorities such as customs, health or police to ensure the timely movement of all cargo, courier and mail.
• Ensure at all times that the handling of shipments of dangerous goods fully comply with the current edition of the IATA Dangerous Goods Regulations and that the handling of time and temperature sensitive, pharmaceutical shipments demonstrates compliance to the EU GDP requirements.
• Perform the process of acceptance, delivery, build-up and breakdown, monitoring of ULD, AWB JNG and QRT on airside, with the required connection window.
• Plan the loading of cargo product into ULD's, bulk on the assigned aircraft in accordance with given priorities and the volume and payload available to achieve the optimum utilisation of capacity.
• Advise and validate any deviations from planned cargo uplift requirements so that amendments can be implemented to minimise the impact of deviations on service standards and revenue generation.
• Inspect ULD's and ancillary cargo equipment reporting deficiencies for defect rectification in order to maintain safety standards, prolong equipment life and reduce replacement costs. Check for and monitor cargo irregularities and discrepancies (damage, loss, etc), initiate preventive, corrective actions to minimise costs rising from claims.
• Monitor the offloading/unloading of cargo from/onto arriving/departing flights, checking for irregularities and/or deviations from standard policies and procedures and advising as necessary.
• Monitor the delivery times of cargo from the ramp to the warehouse and subsequent processing to assure quality standards in respect of customer service detailing deviations in order to maintain and enhance product quality.

Qualification

• Have 10 years of schooling or equivalent.
• Have a minimum of 2 years of experience in a cargo, warehouse environment.
• Having demonstrable knowledge of aircraft handling, ramp handling, cargo terminal handling procedures.
• Have fluent written and spoken English language skill.

Additional Consideration Will Be Given To Candidates Who

• Have experience in an administrative role preferably in an airline safety department working with safety applications, ERP, safety data systems and supporting safety investigations
• Have knowledge of safety investigations and investigation reports as required by the UAE GCAA and ICAO.
• Have knowledge of Safety and/or ERP systems such as Coruson.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, we're delighted to consider you.

Salary & benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast‑paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers