B2B Software Support Pro—Delight Partners

Fresha; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Fresha is seeking a B2B Software Support Specialist to join their dynamic team in Dubai. The role involves resolving support tickets, proactively identifying recurring issues, and ensuring partner satisfaction. Candidates should have a technical mindset, with strong problem-solving and communication skills.

This position offers opportunities for growth and development within Fresha's supportive culture. Emphasis is placed on delivering high-quality service and maintaining a positive attitude while tackling challenges.

Qualifications

• Curiosity to identify root causes of problems.
• Technical proficiency in health and wellness software.
• Strong written communication skills in English.

Responsibilities

• Resolve support tickets using HubSpot.
• Proactively identify and flag recurring issues.
• Deliver high-quality written responses to partner queries.

Skills

Problem-solving

Technical mindset

Communication

Customer service

Adaptability

Job description

Fresha is seeking a B2B Software Support Specialist to join their dynamic team in Dubai. The role involves resolving support tickets, proactively identifying recurring issues, and ensuring partner satisfaction. Candidates should have a technical mindset, with strong problem-solving and communication skills.

This position offers opportunities for growth and development within Fresha's supportive culture. Emphasis is placed on delivering high-quality service and maintaining a positive attitude while tackling challenges.