Customer Service & Sales Admin - Dubai

Schweitzer Engineering Laboratories, Inc.; Dubai; On-site; AED 61,380 - 94,860; Full time

Benefits offered by this job

Top-tier medical insurance

Dental insurance

Vision insurance

Life insurance

Accident insurance

Gym membership

Employee Assistance Program (EAP)

Tuition assistance

Engineering development programs

Job summary

Schweitzer Engineering Laboratories, Inc. in Dubai seeks a Customer Service Representative to support sales, coordinate orders and logistics, and deliver exceptional customer care in a multinational setting.

The role requires 2+ years in customer service, an Associate's degree or related business experience, strong computer skills, and the ability to learn product details. Travel up to 10% is expected.

Qualifications

• A minimum 2 year of customer service experience.
• An Associate's degree or related business experience.
• Strong computer skills.
• The ability to learn concepts and technical details of products.
• The ability to work cooperatively in a team environment.
• The ability to travel up to 10%.

Responsibilities

• Provide world-class customer care to both internal and external customers.
• Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
• Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required customer service certifications.
• Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems

Skills

Customer service experience

Strong computer skills

Product/technical knowledge learning

Teamwork

Travel readiness

Education

Associate's degree or related business experience

Job description

Schweitzer Engineering Laboratories, Inc. in Dubai seeks a Customer Service Representative to support sales, coordinate orders and logistics, and deliver exceptional customer care in a multinational setting.

The role requires 2+ years in customer service, an Associate's degree or related business experience, strong computer skills, and the ability to learn product details. Travel up to 10% is expected.