AVP, CRM & Generative AI Transformation

Talents Tide

Dubai

On-site

AED 600,000 - 900,000

Full time

7 days ago

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Job summary

Talents Tide in the United Arab Emirates seeks an experienced technology leader to define CRM strategy, architecture, and delivery of AI-enabled customer-engagement solutions across enterprise platforms.

You will drive CRM transformation, integration with banking systems, and govern AI initiatives, partnering with security, data, and applications teams to deliver scalable, compliant technology programs.

Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
15+ years of experience in IT, enterprise technology, CRM, solution architecture, or digital transformation.
Strong experience in enterprise CRM strategy, implementation, customization, and integration.
Hands-on exposure to Cognitive Technologies, AI, Machine Learning, and Generative AI.
Strong understanding of enterprise architecture, APIs, system integration, and cloud technologies.
Experience leading large-scale technology transformation projects.
Strong stakeholder management and leadership capabilities.
Experience within banking, financial services, or other regulated industries is an advantage.

Responsibilities

Lead the development and implementation of enterprise CRM strategies aligned with business objectives.
Drive CRM transformation initiatives to improve customer relationship management, engagement, and service delivery.
Oversee CRM platform implementation, customization, integration, and optimization.
Ensure CRM solutions are scalable, secure, and aligned with enterprise architecture standards.
Drive the adoption of Cognitive Technologies, Artificial Intelligence, Machine Learning, and Generative AI across CRM platforms.
Identify opportunities to implement AI-powered customer engagement, intelligent automation, chatbots, virtual assistants, and predictive analytics.
Explore emerging technologies to improve customer insights, personalization, and operational efficiency.
Lead the integration of AI-driven solutions into existing enterprise applications and CRM ecosystems.
Define and oversee CRM solution architecture, system integration, and technology roadmaps.
Ensure seamless integration between CRM platforms, core banking systems, APIs, enterprise applications, and data platforms.
Work closely with infrastructure, cybersecurity, data, and application development teams.
Ensure technology solutions comply with enterprise architecture, security, and regulatory requirements.
Lead large-scale CRM and digital transformation projects from planning through implementation.
Collaborate with business stakeholders, senior management, and technology teams to understand requirements and deliver solutions.
Manage technology vendors, implementation partners, budgets, and project timelines.
Provide technical leadership and guidance to cross-functional teams.
Evaluate emerging CRM and Cognitive Technology solutions.
Establish technology standards, best practices, and governance frameworks.
Monitor technology performance and identify opportunities for continuous improvement.
Drive innovation initiatives that enhance customer experience and business value.