Aviation Service Center Manager — Ops & KPI Lead

RH Aero Systems; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

RH Aero Systems in Dubai seeks a Service Station Manager to lead the service centre team, ensuring productivity, safety, and quality. You will manage operations, monitor KPIs, and coordinate with customers, suppliers, and the Operations Director – Middle East.

You will oversee budgeting, resource planning, and continuous improvement initiatives, with travel across the Middle East and internationally required. A UAE driving licence and engineering background are essential.

Qualifications

• Degree, diploma, or equivalent qualification in Engineering, with working-level engineering knowledge and experience.
• Proven leadership and people management skills with the ability to lead, supervise, motivate, and develop high-performing teams.
• Strong technical and mechanical aptitude, including sound knowledge of hydraulics, pneumatics, and engineering principles, with electrical maintenance knowledge considered advantageous.
• Experience within the aviation industry and product knowledge relevant to aircraft ground support equipment or associated engineering services would be advantageous.
• Strong commercial awareness with the ability to understand business cases, budgets, cost control, and operational performance requirements.
• Demonstrated ability to design, implement, and continuously improve processes that ensure quality, efficiency, service excellence, and customer satisfaction.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build and maintain effective relationships with customers, suppliers, and colleagues at all levels.
• Strong written communication skills, including the ability to prepare clear, accurate, and concise reports and technical documentation.
• Ability to assess customer requirements, identify solutions, and deliver high levels of service while meeting customer expectations and deadlines.
• Competent in interpreting technical drawings, engineering schematics, specifications, and associated documentation.
• Strong organisational, planning, and time management skills, with the ability to prioritise workloads, manage multiple tasks simultaneously, and work effectively under pressure.
• Self-motivated, proactive, and capable of working independently while demonstrating initiative and sound decision-making abilities.
• Adaptable and decisive, with a positive attitude towards change and continuous improvement.
• Ability to provide effective supervision, guidance, and leadership to ensure operational targets and customer commitments are achieved.
• Willingness and ability to travel regularly throughout the Middle East and internationally as required by the role.
• Possession of a valid UAE driving licence and a valid passport

Responsibilities

• Lead, supervise, motivate, and develop the Service Centre Team to ensure high levels of performance, engagement, and accountability.
• Plan, coordinate, and oversee Service Centre operations, including site visits, resource allocation, workload management, and achievement of customer deadlines.
• Conduct daily operational meetings and act as the primary escalation point for service-related issues, ensuring prompt resolution and effective decision-making.
• Ensure the availability and proper use of tools, equipment, consumables, Personal Protective Equipment (PPE), and other resources required for safe and efficient operations.
• Manage team performance through the establishment of objectives, Key Performance Indicators (KPIs), performance reviews, coaching, disciplinary processes, and continuous development initiatives.
• Drive the effective utilisation of SAP and ensure all service-related transactions, records, and activities are accurately maintained within the system.
• Develop and maintain strong relationships with customers, stakeholders, suppliers, and third-party vendors to support service delivery, operational objectives, and business growth.
• Prepare, manage, and monitor departmental budgets, expenditures, capacity planning, and resource requirements to ensure cost-effective operations.
• Identify, assess, mitigate, and escalation operational risks while implementing corrective actions and improvement initiatives to ensure successful service delivery.
• Lead and communicate organisational changes, process improvements, and management interventions to enhance operational efficiency and business performance.
• Monitor, analyse, and report service performance, operational progress, risks, and key metrics to the Operations Director – Middle East on a regular basis.
• Ensure compliance with company policies, quality standards, audit requirements, health and safety regulations, and environmental responsibilities, including timely closure of audit findings and improvement actions.
• Support annual business planning activities, including workload forecasting, capacity reviews, and budget preparation for RH Aero DWC.
• Promote a culture of safety, quality, accountability, and continuous improvement across all service operations.
• Carry out any other duties and responsibilities reasonably assigned by the Operations Director – Middle East in line with the needs of the business.

Skills

Leadership

People management

Communication

Written communication

Interpersonal

Stakeholder management

Organisational skills

Time management

Decision making

Travel willingness

Education

Engineering degree or equivalent

Job description

RH Aero Systems in Dubai seeks a Service Station Manager to lead the service centre team, ensuring productivity, safety, and quality. You will manage operations, monitor KPIs, and coordinate with customers, suppliers, and the Operations Director – Middle East.

You will oversee budgeting, resource planning, and continuous improvement initiatives, with travel across the Middle East and internationally required. A UAE driving licence and engineering background are essential.