Service Manager

Alfa-Executive Solutions; Dubai; On-site; AED 254,000 - 304,000; Full time

Job summary

Alfa-Executive Solutions is seeking a Service Manager in Dubai to lead aftersales service operations for construction equipment, powered access, and AWP. You will oversee workshop and field teams, ensure uptime, and drive customer satisfaction across a dynamic service landscape.

The role requires strong leadership, technical knowledge, and a track record of managing service KPIs and warranty processes. A proactive, safety-conscious manager will thrive in this high-demand environment.

Qualifications

• 5+ years in a senior service leadership role within construction equipment or rental sectors.
• Strong leadership, customer service and communication skills.
• Experience managing service KPIs, budgets, and warranty processes.

Responsibilities

• Lead and manage the service department, including workshop and field service teams.
• Drive customer satisfaction through efficient service delivery and issue resolution.
• Manage service operations, scheduling, and resource planning to maximize equipment uptime.
• Monitor and improve service KPIs, productivity, and profitability.
• Oversee warranty claims and ensure compliance with OEM standards.
• Work closely with Parts and Sales teams to support aftermarket growth.
• Ensure compliance with health, safety, and quality standards.
• Build and maintain strong relationships with customers and key stakeholders.
• Collaborate with sales and product teams to enhance customer experience
• Provide advanced technical support and guidance on complex mechanical, electrical, and hydraulic issues

Skills

Service management

Leadership

Customer service

Communication

Job description

Service Manager

Salary: AED 25,000 per month

Location: Dubai, UAE

Sector: Construction Equipment

Overview

Our client, a leading manufacturer of construction equipment, powered access, and aerial work platform (AWP) equipment, is seeking an experienced Service Manager to lead its aftersales service operations in Dubai.

This role is responsible for delivering exceptional customer support, driving service performance, and managing a team of technicians to ensure operational excellence and customer satisfaction.

Key Responsibilities

• Lead and manage the service department, including workshop and field service teams.
• Drive customer satisfaction through efficient service delivery and issue resolution.
• Manage service operations, scheduling, and resource planning to maximize equipment uptime.
• Monitor and improve service KPIs, productivity, and profitability.
• Oversee warranty claims and ensure compliance with OEM standards.
• Work closely with Parts and Sales teams to support aftermarket growth.
• Ensure compliance with health, safety, and quality standards.
• Build and maintain strong relationships with customers and key stakeholders.
• Collaborate with sales and product teams to enhance customer experience
• Provide advanced technical support and guidance on complex mechanical, electrical, and hydraulic issues

Requirements

• 5+ years' experience in a Service Manager or senior service leadership role within the rental sector for construction equipment, material handling, AWP, or heavy equipment.
• Strong technical knowledge of diesel, hydraulic, electrical, and mechanical systems.
• Proven experience managing workshop and field service operations.
• Excellent leadership, customer service, and communication skills.
• Experience managing service KPIs, budgets, and warranty processes.
• Strong analytical skills to interpret data and drive performance improvement
• Solid understanding of HSE standards and operational compliance
• Fluent in English and Arabic is an advantage