Service Operations Leader

UNI Gulf Enterprises Company -L.L.C - S.P.C; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

UNI Gulf Enterprises Company -L.L.C - S.P.C. seeks an experienced Service Department Manager to oversee daily operations, scheduling, staffing, and workflow management in our Abu Dhabi workshop.

You will drive service quality, coach technicians, manage budgets, analyze KPIs, and collaborate with Parts and Sales to maximise customer satisfaction and profitability. The role requires strong leadership, customer service focus, financial management, and a commitment to safety and compliance.

Qualifications

• Experience leading service departments and teams.
• Proven ability to deliver high-quality service and customer satisfaction.
• Strong financial acumen and budget management.

Responsibilities

• Oversee day-to-day Service Department operations, including scheduling and staffing.
• Ensure service and repair work meets standards, policies, and regulations.
• Train and mentor technicians and service advisors for high performance.
• Set clear performance expectations and conduct regular reviews.
• Develop schedules to optimize staffing and workshop capacity.
• Manage customer interactions and resolve complaints effectively.
• Communicate vehicle condition, costs, and timelines to customers.
• Monitor service quality and ensure compliance with standards.
• Conduct inspections and audits to ensure safety and reliability.
• Drive process improvements to boost efficiency and customer satisfaction.

Skills

Leadership

Customer Service

Technical Knowledge

Financial Management

Organizational Skills

Problem-Solving

Communication Skills

Technical Proficiency

Compliance and Safety

Job description

UNI Gulf Enterprises Company -L.L.C - S.P.C. seeks an experienced Service Department Manager to oversee daily operations, scheduling, staffing, and workflow management in our Abu Dhabi workshop.

You will drive service quality, coach technicians, manage budgets, analyze KPIs, and collaborate with Parts and Sales to maximise customer satisfaction and profitability. The role requires strong leadership, customer service focus, financial management, and a commitment to safety and compliance.