Automotive Workshop Lead & Tech Mentor

Global; United Arab Emirates; On-site; AED 150,000 - 230,000; Full time

Job summary

Ali & Sons is seeking an experienced Workshop Team Leader to oversee automotive workshop operations in the UAE. You will allocate work orders, monitor technician performance, and ensure repairs meet quality standards while adhering to timelines.

The role requires leadership experience, strong diagnostic knowledge, and solid communication skills. You will mentor technicians, coordinate with Service Advisors, and promote safety and efficiency in a busy workshop environment.

Qualifications

• Bachelor's degree or Diploma in Automotive, Mechanical Engineering, or a related technical field.
• Minimum 4 years of automotive workshop experience, preferably with leadership responsibilities.
• Relevant technical certifications or professional qualifications are required.
• Strong knowledge of vehicle diagnostics, repair procedures, and workshop operations.
• Ability to lead and support technicians with minimal supervision.
• Strong organizational and prioritization skills with emphasis on productivity and quality.
• Excellent verbal and written communication skills.
• Computer literacy and proficiency in Microsoft Office and workshop management systems.
• Valid driving licence.

Responsibilities

• Allocate work orders to technicians based on workload, skills, and priorities.
• Monitor productivity, attendance, and clocking of operations.
• Ensure repairs are completed within agreed timelines without compromising quality.
• Coordinate with Service Advisors to clarify orders and repair requirements.
• Provide hands-on technical support, guidance, and mentoring to technicians.
• Investigate repeat repairs and customer concerns with inspections and road tests as needed.
• Ensure technicians follow repair procedures and tool-use guidelines.
• Translate customer concerns into clear technical work instructions.
• Liaise with the manufacturer for technical assistance and reporting.
• Monitor repair quality, perform checks, and document defects accurately.
• Report quality concerns, tooling requirements, and resource constraints to the Workshop Manager.
• Promote workplace safety and environmental compliance, protecting customers' vehicles.
• Support Service Advisors with initial diagnostics and vehicle handovers when required.
• Maintain an organized working environment to maximize workshop efficiency.

Job description

Ali & Sons is seeking an experienced Workshop Team Leader to oversee automotive workshop operations in the UAE. You will allocate work orders, monitor technician performance, and ensure repairs meet quality standards while adhering to timelines.

The role requires leadership experience, strong diagnostic knowledge, and solid communication skills. You will mentor technicians, coordinate with Service Advisors, and promote safety and efficiency in a busy workshop environment.