Team Leader

Ali & Sons; United Arab Emirates; In loco; AED 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional Development

Career Growth

Team Culture

Operational Excellence

Descrizione del lavoro

Ali & Sons in the United Arab Emirates seeks a Senior Workshop Lead to supervise technicians, allocate work, and ensure timely, high-quality repairs in a fast-paced automotive service environment.

You will mentor staff, coordinate with service advisors, enforce safety and procedures, and drive workshop productivity while maintaining customer satisfaction. Must have automotive engineering background and a valid driving license.

Competenze

• Bachelor's or Diploma in automotive technical field.
• 4+ years in automotive workshop.
• Technical certifications required.
• Strong vehicle diagnostics and repair knowledge.
• Ability to lead technicians with minimal supervision.
• Valid driving license.

Mansioni

• Allocate work orders to technicians based on workload and priorities.
• Monitor technicians’ productivity, attendance, and clocking accuracy.
• Ensure repairs are completed within agreed timelines without compromising quality.
• Coordinate with Service Advisors to clarify work orders and communicate repair requirements.
• Provide hands-on technical support, guidance, coaching and mentoring to technicians.
• Investigate repeat repairs and customer concerns with inspections and diagnostics where required.
• Translate customer concerns into clear and accurate technical work instructions.
• Liaise with the manufacturer for technical assistance and reporting.
• Monitor repair quality and conduct quality checks; document defects.
• Report quality concerns, tooling requirements, and resource constraints to the Workshop Manager.
• Promote workplace safety and environmental compliance.
• Support Service Advisors with initial diagnostics and vehicle handovers.
• Maintain an organized and disciplined working environment to maximize workshop efficiency.

Conoscenze

Leadership

Diagnostics

Mentorship

Communication

Org skills

Problem solving

Formazione

Bachelor's degree in Automotive Mechanical Engineering

Diploma in Automotive Engineering

Strumenti

Microsoft Office

Workshop management systems

Descrizione del lavoro

Key Responsibilities

Allocate work orders to technicians based on workload skills and operational priorities Monitor technicians productivity attendance and accurate clocking of individual work operations Ensure repairs are completed within agreed timelines without compromising quality Coordinate with Service Advisors to clarify work orders communicate repair requirements and ensure smooth workshop operations Provide hands-on technical support guidance coaching and mentoring to technicians Investigate repeat repairs and customer concerns conducting inspections road tests and diagnostic assessments where required Ensure technicians follow manufacturer repair procedures workshop manuals and appropriate tool-use guidelines Translate customer concerns into clear and accurate technical work instructions Liaise with the manufacturer for technical assistance and required reporting Monitor repair quality conduct quality checks where authorized and ensure all work performed and defects identified are accurately documented Report quality concerns tooling requirements resource constraints and lost time to the Workshop Manager promptly Promote workplace safety environmental compliance and the protection of customers vehicles and property Support Service Advisors with initial diagnostics and vehicle handovers when required Maintain an organized and disciplined working environment to maximize workshop efficiency and minimize downtime

Qualifications amp Experience

Bachelor s degree or Diploma in Automotive Mechanical Engineering or a related technical field Minimum 4 years of relevant automotive workshop experience preferably as a qualified technician with leadership responsibilities Relevant technical certifications or professional qualifications are required Strong technical knowledge of vehicle diagnostics repair procedures and workshop operations Ability to lead and support technicians while working independently with minimal supervision Strong organizational and prioritization skills with the ability to balance productivity and repair quality Excellent verbal and written communication skills Fair-minded positive and professional attitude with strong problem-solving abilities Computer literacy and proficiency in Microsoft Office and workshop management systems Valid driving licence

Why Join Ali amp Sons

• Established Automotive Group Become part of a well-established UAE organization representing recognized automotive brands
• Professional Development Enhance your technical expertise and leadership capabilities in a professional workshop environment
• Collaborative Team Culture Work alongside experienced automotive professionals committed to quality and customer satisfaction
• Career Growth Build your career through hands-on leadership experience and opportunities for continued development
• Operational Excellence Make a meaningful contribution to workshop productivity service quality and customer experience