Team Leader

Global; United Arab Emirates; On-site; AED 150,000 - 230,000; Full time

Job summary

Ali & Sons is seeking an experienced Workshop Team Leader to oversee automotive workshop operations in the UAE. You will allocate work orders, monitor technician performance, and ensure repairs meet quality standards while adhering to timelines.

The role requires leadership experience, strong diagnostic knowledge, and solid communication skills. You will mentor technicians, coordinate with Service Advisors, and promote safety and efficiency in a busy workshop environment.

Qualifications

• Bachelor's degree or Diploma in Automotive, Mechanical Engineering, or a related technical field.
• Minimum 4 years of automotive workshop experience, preferably with leadership responsibilities.
• Relevant technical certifications or professional qualifications are required.
• Strong knowledge of vehicle diagnostics, repair procedures, and workshop operations.
• Ability to lead and support technicians with minimal supervision.
• Strong organizational and prioritization skills with emphasis on productivity and quality.
• Excellent verbal and written communication skills.
• Computer literacy and proficiency in Microsoft Office and workshop management systems.
• Valid driving licence.

Responsibilities

• Allocate work orders to technicians based on workload, skills, and priorities.
• Monitor productivity, attendance, and clocking of operations.
• Ensure repairs are completed within agreed timelines without compromising quality.
• Coordinate with Service Advisors to clarify orders and repair requirements.
• Provide hands-on technical support, guidance, and mentoring to technicians.
• Investigate repeat repairs and customer concerns with inspections and road tests as needed.
• Ensure technicians follow repair procedures and tool-use guidelines.
• Translate customer concerns into clear technical work instructions.
• Liaise with the manufacturer for technical assistance and reporting.
• Monitor repair quality, perform checks, and document defects accurately.
• Report quality concerns, tooling requirements, and resource constraints to the Workshop Manager.
• Promote workplace safety and environmental compliance, protecting customers' vehicles.
• Support Service Advisors with initial diagnostics and vehicle handovers when required.
• Maintain an organized working environment to maximize workshop efficiency.

Job description

Key Responsibilities

• - Allocate work orders to technicians based on workload, skills, and operational priorities.
• - Monitor technicians' productivity, attendance, and accurate clocking of individual work operations.
• - Ensure repairs are completed within agreed timelines without compromising quality.
• - Coordinate with Service Advisors to clarify work orders, communicate repair requirements, and ensure smooth workshop operations.
• - Provide hands-on technical support, guidance, coaching, and mentoring to technicians.
• - Investigate repeat repairs and customer concerns, conducting inspections, road tests, and diagnostic assessments where required.
• - Ensure technicians follow manufacturer repair procedures, workshop manuals, and appropriate tool-use guidelines.
• - Translate customer concerns into clear and accurate technical work instructions.
• - Liaise with the manufacturer for technical assistance and required reporting.
• - Monitor repair quality, conduct quality checks where authorized, and ensure all work performed and defects identified are accurately documented.
• - Report quality concerns, tooling requirements, resource constraints, and lost time to the Workshop Manager promptly.
• - Promote workplace safety, environmental compliance, and the protection of customers' vehicles and property.
• - Support Service Advisors with initial diagnostics and vehicle handovers when required.
• - Maintain an organized and disciplined working environment to maximize workshop efficiency and minimize downtime.

Qualifications & Experience

• - Bachelor's degree or Diploma in Automotive, Mechanical Engineering, or a related technical field.
• - Minimum 4 years of relevant automotive workshop experience, preferably as a qualified technician with leadership responsibilities.
• - Relevant technical certifications or professional qualifications are required.
• - Strong technical knowledge of vehicle diagnostics, repair procedures, and workshop operations.
• - Ability to lead and support technicians while working independently with minimal supervision.
• - Strong organizational and prioritization skills, with the ability to balance productivity and repair quality.
• - Excellent verbal and written communication skills.
• - Fair-minded, positive, and professional attitude with strong problem-solving abilities.
• - Computer literacy and proficiency in Microsoft Office and workshop management systems.
• - Valid driving licence.

Why Join Ali & Sons?

• - Established Automotive Group: Become part of a well-established UAE organization representing recognized automotive brands.
• - Professional Development: Enhance your technical expertise and leadership capabilities in a professional workshop environment.
• - Collaborative Team Culture: Work alongside experienced automotive professionals committed to quality and customer satisfaction.
• - Career Growth: Build your career through hands-on leadership experience and opportunities for continued development.
• - Operational Excellence: Make a meaningful contribution to workshop productivity, service quality, and customer experience.