Warranty Clerk

Global; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Ali & Sons Group is seeking a dedicated Warranty Clerk to join our automotive service team in Dubai. The role focuses on accurate warranty claim processing, precise documentation, and close collaboration with workshop personnel to ensure alignment with manufacturer policies.

Ideal candidates will have 4+ years in automotive warranty administration, a relevant automotive diploma or degree, and fluency in English and Arabic.

Qualifications

• Minimum of 4 years of relevant experience in automotive warranty administration, service operations, or related field.
• Higher diploma or degree in Automotive Technology or related discipline.
• Relevant automotive certifications and training are required.

Responsibilities

• Review and process warranty claims, consulting with manufacturers or Technical Area Managers when clarification or technical guidance is required.
• Communicate and implement decisions related to warranty claims and manufacturer correspondence.
• Support workshop teams in resolving warranty-related issues, including special repair requests and obtaining approved repair procedures from manufacturers.
• Coordinate with workshop management to identify the causes of legitimate warranty claims and ensure claims are properly documented and submitted.
• Assist workshop personnel in preparing accurate and complete defect reports to support warranty claim processing.
• Ensure compliance with reporting requirements and procedures outlined in the Service Technical Handbook.
• Maintain complete and accurate warranty documentation and records for audit purposes.
• Ensure warranty claims are submitted accurately and within the required timelines.
• Perform other duties as assigned by the Service Manager.
• Maintain a professional attitude and appearance while ensuring company assets are properly maintained and the work area remains clean and organized.
• Comply with all applicable health, safety, and quality procedures and regulations.

Skills

English and Arabic fluency

MS Office (Excel, Word)

Warranty procedures understanding

Documentation management

Accountability and teamwork

Education

Higher diploma or degree in Automotive Technology

Tools

MS Office

Excel

Word

Job description

Exciting Opportunity: Join Ali & Sons as a Warranty Clerk

Are you a detail-oriented and organized professional with an interest in the automotive industry and a passion for accuracy and efficient administration?

Join Ali & Sons Group as a Warranty Clerk , where you'll play an essential role in processing warranty claims, maintaining accurate documentation, and supporting workshop teams in ensuring compliance with manufacturer warranty policies and procedures.

Key Responsibilities:

• Review and process warranty claims, consulting with manufacturers or Technical Area Managers when clarification or technical guidance is required.
• Communicate and implement decisions related to warranty claims and manufacturer correspondence.
• Support workshop teams in resolving warranty-related issues, including special repair requests and obtaining approved repair procedures from manufacturers.
• Coordinate with workshop management to identify the causes of legitimate warranty claims and ensure claims are properly documented and submitted.
• Assist workshop personnel in preparing accurate and complete defect reports to support warranty claim processing.
• Ensure compliance with reporting requirements and procedures outlined in the Service Technical Handbook.
• Maintain complete and accurate warranty documentation and records for audit purposes.
• Ensure warranty claims are submitted accurately and within the required timelines.
• Perform other duties as assigned by the Service Manager.
• Maintain a professional attitude and appearance while ensuring company assets are properly maintained and the work area remains clean and organized.
• Comply with all applicable health, safety, and quality procedures and regulations.

Role Purpose:

• To ensure the accurate and timely processing of warranty claims, maintain complete supporting documentation, and provide effective administrative support to workshop teams while ensuring compliance with manufacturer requirements and company procedures.

What We're Looking For:

• Experience: Minimum of 4 years of relevant experience in automotive warranty administration, service operations, or a related field.
• Education: Higher diploma or degree in Automotive Technology or a related discipline.
• Certifications & Training: Relevant automotive certifications and training are required.
• Languages: Fluency in both English and Arabic is essential.
• Software Skills: Proficiency in Microsoft Office, particularly Excel and Word.
• Technical Skills: Understanding of warranty claim procedures, defect reporting, documentation management, and manufacturer requirements.
• Core Competencies: Strong accountability, communication, professional integrity, problem-solving, initiative, teamwork, adaptability, customer relationship management, and health and safety awareness.

Why Join Ali & Sons?

At Ali & Sons, we are committed to excellence, growth, and customer satisfaction. As part of a well-established and diversified business group in the UAE, you will benefit from:

• A professional environment that values teamwork, accuracy, and accountability.
• Opportunities for career growth and professional development within the automotive sector.
• Exposure to leading automotive brands, warranty systems, and after-sales service processes.
• The opportunity to contribute to efficient warranty administration and improved workshop operations.
• A culture that prioritizes customer satisfaction, quality, safety, and continuous improvement.

Ready to Start Your Journey?