Automotive Sales Executive - New Vehicles

Al Ghurair; Dubai; In loco; AED 89.000 - 134.000; Tempo pieno

Descrizione del lavoro

Al Ghurair Mobility is seeking an Automotive Sales Executive for Dubai to lead new vehicle sales, engage customers and manage the end-to-end purchasing process with a focus on profitability and compliance.

The role requires 3–5 years in automotive sales, strong customer service and negotiation abilities, and solid knowledge of financing and trade-in options.

Competenze

• 3–5 years of car sales experience.
• Strong customer service and negotiation skills.
• Experience with financing and trade-in arrangements.
• Understanding of UAE dealership procedures.
• Ability to manage customer enquiries and follow-up.

Mansioni

• Drive new vehicle sales and engage customers.
• Record inquiries and leads in the DMS accurately.
• Guide customers through purchase process and documentation.
• Manage financing, trade-ins and delivery procedures.
• Maintain showroom standards and professional customer interactions.
• Support profitability and compliance with policies.

Conoscenze

Customer service

Negotiation

Vehicle financing

Dealership processes

Sales follow-up

Descrizione del lavoro

Automotive Sales Executive - New Vehicles Job Snapshot - Role: Automotive Sales Executive - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Sales-Retail - Experience: 3-5 years of car sales experience - Job Type: Full Time - Work Arrangement: On-site

Al Ghurair Mobility is seeking an Automotive Sales Executive to support new vehicle sales operations in Dubai, United Arab Emirates. The position focuses on guiding customers through the vehicle purchasing process, managing sales enquiries and delivering a professional customer experience from initial contact through to vehicle handover. The successful candidate will be responsible for maintaining accurate customer records, following up on sales opportunities and supporting the achievement of assigned sales performance indicators. Working closely with the line manager, the Sales Executive will contribute to sales profitability while ensuring that vehicle transactions comply with company procedures and applicable regulatory requirements. The role requires 3-5 years of automotive sales experience, strong customer service and negotiation skills, and a practical understanding of vehicle financing, trade-in arrangements and dealership sales operations.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Sales-Retail - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• New Vehicle Sales and Customer Engagement
• Participate in the complete sales process to facilitate the sale of new vehicles on behalf of the automotive brand.
• Engage professionally with prospective customers, understand their vehicle purchasing requirements and provide relevant product information.
• Guide customers through the different stages of purchasing a new vehicle, explaining applicable procedures and documentation requirements.
• Deliver a seamless customer experience by managing sales activities efficiently and meeting customer expectations within appropriate timelines.
• Demonstrate strong product knowledge when discussing vehicle features and available purchasing options.
• Maintain a professional and culturally aware approach when interacting with customers from different backgrounds.
• Support the line manager in maximizing the commercial profitability of individual vehicle sales.

• Sales Enquiry and Lead Management
• Record all customer enquiries and sales leads accurately in the Dealer Management System (DMS).
• Maintain up-to-date information on customer interactions, sales discussions and follow-up activities.
• Conduct proactive and timely follow-ups with prospective customers to progress sales opportunities.
• Document relevant comments and updates within the dealership system to support effective enquiry management.
• Monitor assigned customer enquiries and ensure that appropriate actions are taken throughout the sales process.
• Maintain accurate sales information in accordance with established dealership procedures.

• Sales Performance and Operational Standards
• Understand the key performance indicators communicated by the line manager and work toward assigned sales objectives.
• Follow management direction throughout the sales process and carry out assigned sales responsibilities.
• Apply the company 's documented sales procedures consistently during customer transactions.
• Support the maintenance of showroom presentation, vehicle displays and sales operating standards.
• Ensure that customer interactions and sales activities reflect the professional standards expected by the dealership.
• Contribute to the effective operation of the sales department through accurate administration and timely completion of assigned activities.

• Vehicle Financing, Trade-In and Delivery Procedures
• Explain the relevant steps involved in vehicle financing and trade-in transactions to customers.
• Apply negotiation skills when discussing vehicle purchases, financing arrangements and trade-in options.
• Follow established procedures to verify that cash payments or vehicle financing funds have been cleared before vehicle release.
• Comply with dealership guidelines governing trade-in transactions and associated documentation.
• Follow vehicle registration procedures in accordance with the requirements of the relevant UAE emirate.
• Coordinate the completion of required sales documentation and transaction procedures before vehicle handover.
• Ensure vehicle release activities comply with company policies and applicable legal requirements.

• Compliance, Security and Asset Protection
• Follow documented sales processes and comply with company policies and relevant legal obligations.
• Adhere to applicable Health, Safety, Security and Environment (HSSE) standards.
• Apply established security procedures when handling customer payments and vehicle-related assets.
• Maintain appropriate controls over monies and vehicles throughout the sales transaction.
• Ensure sales administration and vehicle delivery activities are completed in accordance with approved dealership procedures.

Qualifications and Experience

• Professional Experience
  • 3-5 years of experience in car sales.
  • Demonstrated ability to provide exceptional customer service in an automotive sales environment.
  • Experience negotiating vehicle sales involving financing and trade-in arrangements.
  • Practical understanding of the customer-facing vehicle sales process.
  • Ability to manage customer enquiries and follow-up activities effectively.
• Sales and Product Knowledge
  • Understanding of automotive sales procedures and customer purchasing requirements.
  • Good knowledge of vehicle products and the ability to communicate relevant information clearly.
  • Familiarity with dealership customer enquiry recording and follow-up processes.
  • Ability to support vehicle sales transactions while following established company procedures.
• Customer Service and Professional Skills
  • Excellent customer service and interpersonal communication skills.
  • Strong negotiation skills when discussing vehicle sales, financing and trade-in options.
  • Cultural awareness and the ability to interact professionally with a diverse customer base.
  • Effective problem-solving skills, including the ability to handle complex customer situations.
  • A practical, hands‑on approach to completing sales activities and resolving operational issues.
  • Strong attention to detail when recording customer information and processing sales documentation.
  • Ability to work under the direction of the line manager while maintaining accountability for assigned responsibilities.

About Al Ghurair Mobility

Al Ghurair Mobility brings more than 60 years of automotive expertise to the UAE transportation and vehicle market. The business focuses on advancing cleaner, smarter and more connected mobility solutions for both individual and commercial customers. Its automotive portfolio includes hybrid and CNG-powered taxis, alongside EXEED, a high-tech automotive brand recognized for intelligent vehicle design, advanced safety features and refined performance. Through its expanding mobility portfolio, Al Ghurair Mobility continues to support evolving transportation needs across the United Arab Emirates.