Automotive Customer Relations & Resolution Lead

800CarGuru; Dubai; Presencial; AED 89.000 - 134.000; Tempo integral

Resumo da vaga

800CarGuru is seeking a confident, energetic Automotive Customer Relations Executive to strengthen customer satisfaction, manage post-service feedback, and ensure effective complaint resolution. The ideal candidate will handle dissatisfied customers, coordinate with internal teams, and drive positive experiences across vehicle servicing and workshop interactions.

The role requires fluency in English and Arabic, experience in customer relations within automotive service environments, and strong

Qualificações

• Experience in customer relations or complaint handling.
• Experience in automotive dealerships, multi-brand garages, or automotive service centres preferred.
• Fluency in English and Arabic mandatory.

Responsabilidades

• Conduct post-service follow-up calls with customers to collect feedback on their vehicle servicing and repair experience.
• Monitor customer satisfaction and identify service-related concerns requiring immediate attention.
• Handle customer complaints related to repair quality, service delays, pricing concerns, and overall customer experience.
• Coordinate with service advisors, workshop operations, and management to ensure timely complaint resolution.
• Ensure customer concerns are addressed within established SLAs.
• Follow up on unresolved complaints until satisfactory closure.
• Escalate critical or repeated customer complaints to the appropriate management team.
• Build positive customer relationships and support customer retention.
• Encourage satisfied customers to share genuine Google reviews.
• Maintain accurate customer feedback records, complaint logs, and daily follow-up reports.
• Identify recurring customer concerns and recommend improvements to service quality.

Descrição da vaga

800CarGuru is seeking a confident, energetic Automotive Customer Relations Executive to strengthen customer satisfaction, manage post-service feedback, and ensure effective complaint resolution. The ideal candidate will handle dissatisfied customers, coordinate with internal teams, and drive positive experiences across vehicle servicing and workshop interactions.

The role requires fluency in English and Arabic, experience in customer relations within automotive service environments, and strong