CRM & Aftersales Specialist — Arabic/English

Ali & Sons Marine Engineering Factory (ASMEF); Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Ali & Sons Marine Engineering Factory (ASMEF) in Abu Dhabi seeks a dynamic Customer Service/CRM specialist for Porsche aftersales. The role covers outbound/inbound calls, appointment coordination, CRM maintenance, and responsive customer support within a premium automotive environment.

The ideal candidate will have 2+ years in CRM or call center settings, fluency in Arabic and English, and strong communication and organizational skills to support premium aftersales services.

Qualifications

• High School certificate or equivalent.
• 2+ years in CRM, customer service, call center, or similar role.
• Fluency in Arabic and English required.
• Proficient in Microsoft Office and CRM systems.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Good organization with multiple inquiries handling.
• Professional handling of customer concerns.

Responsibilities

• Outbound calls to follow up on service appointments and measure satisfaction.
• Handle inbound inquiries about service schedules and maintenance.
• Coordinate and schedule service appointments with the service team.
• Maintain accurate CRM data and track interactions and history.
• Regularly update customer contact details for effective communication.
• Address concerns promptly and escalate complex issues as needed.
• Analyze CRM data to identify trends and improvement opportunities.
• Support switchboard by directing calls and routing to staff.
• Provide administrative support and handle correspondence as required.
• Communicate operational challenges to the Supervisor and Department Head.

Skills

CRM

Customer Service

Call Center

Arabic

English

Education

High School Certificate

Tools

Microsoft Office

CRM systems

Job description

Ali & Sons Marine Engineering Factory (ASMEF) in Abu Dhabi seeks a dynamic Customer Service/CRM specialist for Porsche aftersales. The role covers outbound/inbound calls, appointment coordination, CRM maintenance, and responsive customer support within a premium automotive environment.

The ideal candidate will have 2+ years in CRM or call center settings, fluency in Arabic and English, and strong communication and organizational skills to support premium aftersales services.