Call Centre Agent – Automotive

Saeed & Mohammed Al Naboodah Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Saeed & Mohammed Al Naboodah Group in Dubai is seeking enthusiastic Call Centre Agents to join its automotive customer engagement team. You will handle customer enquiries generated through digital campaigns and other channels, and coordinate showroom visits and test drive appointments.

The role requires excellent communication, a customer‑focused approach, and the ability to deliver results in a fast paced call centre environment within the UAE.

Qualifications

• 1–2 years of experience in call centre, customer service, telemarketing or appointment-setting.
• Excellent verbal communication and customer engagement skills.
• Strong interpersonal and influencing abilities.
• Good organisational and follow-up skills; basic computer skills; CRM familiarity.

Responsibilities

• Handle customer enquiries and leads from digital campaigns and other channels.
• Engage with prospects to understand vehicle needs and purchase intent.
• Qualify enquiries and coordinate showroom visits and test drives.
• Manage communications, appointment confirmations, and follow-ups.
• Achieve performance targets for engagement, appointments, and lead conversion.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Target-driven

Tools

CRM systems

Job description

We are looking for enthusiastic and customer-focused Call Centre Agents to join our automotive customer engagement team.

The successful candidates will be responsible for handling customer enquiries generated through digital marketing campaigns and other channels, engaging with prospective customers, and coordinating showroom visits and test drive appointments.

This role requires excellent communication skills, a customer-focused approach, and the ability to deliver results in a fast-paced call centre environment.

Key Responsibilities

• Handle customer enquiries and leads received through digital marketing campaigns and other communication channels.
• Engage with prospective customers to understand their vehicle requirements, preferences, and purchase intentions.
• Qualify customer enquiries and coordinate showroom visits and test drive appointments.
• Manage customer communications, appointment confirmations, and follow-ups.
• Achieve individual performance targets related to customer engagement, appointment management, and lead conversion.

Requirements

• 1-2 years of experience in a call centre, customer service, telemarketing, or appointment-setting role.
• Excellent verbal communication and customer engagement skills.
• Strong interpersonal skills with the ability to engage and influence customers positively.
• Good organisational and follow-up skills.
• Basic computer skills and familiarity with CRM systems.
• Results-oriented and comfortable working in a target-driven environment.
• Previous automotive industry experience is an advantage but not mandatory.
• Ability to work six days a week, including Saturdays.