Host

One&Only Resorts; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

One&Only Royal Mirage Resort in Dubai seeks a host to welcome and assist VIP guests with personalised service from arrival to departure. You will coordinate check-ins, escorts, and concierge requests, ensuring all special preferences are fulfilled.

A sharp eye for detail and exceptional language skills are essential for maintaining guest satisfaction in a luxury setting. The role requires 1–2 years in a similar upscale environment, with strong customer service and reservations background, and

Qualifications

• Minimum 1–2 years in a similar host/guest relations role in luxury hospitality
• Strong customer-service focus with attention to details
• Excellent spoken and written English; another language is a plus

Responsibilities

• Greet and assist VIP guests during check-in and check-out
• Escort VIP guests and manage guest orientation and concierge requests
• Document special requests and ensure follow-up with relevant departments
• Maintain knowledge of resort facilities and local attractions for guest guidance
• Update guest profiles and ensure registration accuracy in Opera PMS

Skills

VIP guest service

Reservations

English proficiency

Communication

Education

Hospitality experience

Tools

Opera PMS

Job description

Job Description

At OneOnly, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, OneOnly Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join OneOnly team at OneOnly Royal Mirage Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure.

Key Duties And Responsibilities

• Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
• At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.
• Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
• Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
• Communicate any special requests or comments immediately to the team and to the Manager.
• Have a good knowledge of all attractions, sales promotions and resort activities at all times.
• Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
• Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
• Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards.
• All registration cards should be dropped at the end of the shift at the Front Desk back office.
• Organize for any special amenities for VIP arrivals and complaints handling or special celebration.
• Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
• Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.
• Ensure that agreed magazines titles and newspapers are placed according to instructions.
• Ensure room allocation is done as per guest’s requests as much as possible.
• Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.
• Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.
• Communicate guests transport requests correctly and timely as per resort standards.
• Be trained in emergency procedures and basic first aid.
• Be flexible in working hours and schedules as per occupancy requirements.

Suitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.

At OneOnly creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.