Attractions Attendant

Adecco; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Adecco UAE is seeking an Attractions Attendant to ensure safe, efficient operation of assigned attractions and deliver a memorable guest experience in Dubai. The role emphasizes enforcing safety standards, assisting guests, and supporting a positive park environment.

Key duties include pre-opening checks, guest loading guidance, crowd management, and collaboration with multiple teams to maintain high service quality. Rotational shifts and a fast-paced environment are expected.

Qualifications

• High School Diploma or equivalent required.
• Good command of spoken and written English.
• 1 year of experience in hospitality, entertainment, customer service, tourism or leisure operations.
• Experience in multicultural environments preferred.
• UAE/GCC experience preferred.

Responsibilities

• Conduct pre-opening inspections and checks to ensure attraction readiness.
• Verify maintenance safety checks before opening the attraction.
• Operate attractions following procedures and safety standards.
• Assist guests with loading/unloading and provide clear safety instructions.
• Monitor ride capacity, guest flow, queue management, and VIP/Fast Pass operations.
• Engage guests during pre-shows and activities and provide excellent service.
• Close attractions following end-of-day procedures.
• Welcome guests and respond to inquiries with professionalism and courtesy.
• Enforce safety regulations and report hazards immediately.
• Maintain cleanliness and proper care of assets within attraction areas.
• Collaborate with Operations, Maintenance, Guest Services, Security and HSE teams.

Skills

Customer service

Interpersonal skills

Problem solving

Guest engagement

Work under pressure

Safety procedures

Teamwork

MS Office

Education

High School Diploma

Diploma or Bachelor's Degree

Job description

Role Purpose

The Attractions Attendant is responsible for ensuring the safe, efficient, and customer-focused operation of assigned attractions while delivering an exceptional guest experience. The role involves maintaining operational standards, enforcing safety procedures, assisting guests, and contributing to a positive and memorable park experience.

This opportunity is part of an Emiratization initiative who are passionate about Customer Services/Customer Service Operations/Guest Services/Client Partnerships and creating memorable consumer experiences.

Eligibility Criteria

(UAE National with FAMILY BOOK)

Key Responsibilities

Attraction Operations

• Conduct pre-opening inspections and operational checks to ensure attraction readiness.
• Verify completion of maintenance safety checks before opening the attraction.
• Operate assigned attractions in accordance with approved operating procedures and safety standards.
• Support guest loading and unloading processes efficiently and safely.
• Monitor ride capacity, guest flow, queue management, and VIP/Fast Pass operations.
• Participate in attraction pre-shows and guest engagement activities as required.
• Close attractions following approved shutdown and end-of-day procedures.

Guest Experience

• Welcome and assist guests with professionalism and enthusiasm.
• Provide clear ride safety instructions and operational information.
• Deliver prompt and courteous responses to guest inquiries and concerns.
• Resolve routine guest issues and escalates complex complaints to the Team Leader or Supervisor.
• Ensure all guests receive a safe, enjoyable, and memorable experience.

Safety & Compliance

• Enforce attraction safety regulations and operating procedures at all times.
• Identify, report, and escalation equipment malfunctions, hazards, or unsafe conditions immediately.
• Participate in emergency response and attraction evacuation procedures when required.
• Maintain compliance with company Health, Safety & Environment (HSE) policies and UAE regulations.
• Promote a safety-first culture for guests, colleagues, contractors, and visitors.

Housekeeping & Asset Management

• Maintain cleanliness, organization, and presentation standards within assigned attraction areas.
• Monitor and manage operational consumables, including attraction-related guest equipment.
• Ensure proper care and handling of company assets and equipment.
• Adhere to company grooming, uniform, and appearance standards.

Team Support

• Work collaboratively with colleagues across Operations, Maintenance, Guest Services, Security, and HSE teams.
• Assist with training and operational support activities when required.
• Act as temporary Team Leader during assigned periods, as directed by the Supervisor.

Qualifications Essential

• High School Diploma or equivalent.
• Good command of spoken and written English.

Preferred

• Diploma or Bachelor's Degree.
• First Aid, Safety, or Customer Service certifications.
• IAAPA or amusement park-related certification.

Experience Essential

• Minimum 1 year of experience in hospitality, entertainment, customer service, tourism, or leisure operations.
• Experience working in multicultural environments.

Preferred

• Experience within theme parks, attractions, leisure, or entertainment venues.
• UAE/GCC experience.

Skills & Competencies

• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Positive, energetic, and guest-focused attitude.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong attention to safety and operational procedures.
• Ability to engage confidently with guests of all ages, including children.
• Team-oriented mindset with a proactive approach.
• Basic computer literacy (MS Office).

Key Performance Indicators (KPIs)

• Guest Satisfaction Scores.
• Attraction Safety Compliance.
• Operational Efficiency and Throughput.
• HSE Audit Compliance.
• Training and Certification Completion.
• Attendance, Grooming, and Conduct Standards.

Working Conditions

• Rotational shifts including weekends, public holidays, early mornings, and late evenings.
• Outdoor and indoor operational environment.
• Standing and walking for extended periods.
• Compliance with UAE Labor Law and company policies.