Attractions Attendant

Confidential Company; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Confidential Company in Dubai is seeking an Attractions Attendant to ensure safe, efficient, and guest-focused operation of assigned attractions, delivering an exceptional park experience. You will perform pre-opening checks, operate rides, assist guest loading, and support queue management.

The role requires at least 1 year in hospitality or leisure operations, strong English skills, and safety certifications.

Qualifications

• Minimum 1 year of experience in hospitality, entertainment, customer service, tourism or leisure operations.
• Experience in multicultural environments; UAE/GCC experience preferred.
• First Aid, Safety or Customer Service certifications (IAAPA or amusement park related).

Responsibilities

• Conduct pre-opening inspections and safety checks for attractions.
• Operate attractions following procedures and safety standards.
• Assist guests with loading/unloading and manage queue and VIP Fast Pass operations.
• Deliver clear ride safety instructions and respond to guest inquiries.
• Escalate complex issues to Team Leader or Supervisor.
• Collaborate with Maintenance, Guest Services, Security and HSE teams.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Team-oriented

Safety focus

MS Office

Education

High School Diploma or equivalent

Diploma or Bachelor’s Degree in First Aid Safety or Customer Service certifications IAAPA or amusement park-related certification

Tools

MS Office

Job description

The Attractions Attendant is responsible for ensuring the safe efficient and customer-focused operation of assigned attractions while delivering an exceptional guest experience The role involves maintaining operational standards enforcing safety procedures assisting guests and contributing to a positive and memorable park experience

This opportunity is part of an Emiratization initiative who are passionate about Customer Services Customer Service Operations Guest Services Client Partnerships and creating memorable consumer experiences

Eligibility Criteria

• UAE National with FAMILY BOOK Saturday and Sunday working with 2 days off on week days rotational

Key Responsibilities

• Attraction OperationsConduct pre-opening inspections and operational checks to ensure attraction readiness Verify completion of maintenance safety checks before opening the attraction Operate assigned attractions in accordance with approved operating procedures and safety standards Support guest loading and unloading processes efficiently and safely Monitor ride capacity guest flow queue management and VIP Fast Pass operations Participate in attraction pre-shows and guest engagement activities as required Close attractions following approved shutdown and end-of-day procedures

Guest Experience

• Welcome and assist guests with professionalism and enthusiasm Provide clear ride safety instructions and operational information Deliver prompt and courteous responses to guest inquiries and concerns Resolve routine guest issues and escalated complex complaints to the Team Leader or Supervisor Ensure all guests receive a safe enjoyable and memorable experience

Safety Compliance

• Enforce attraction safety regulations and operating procedures at all times Identify report and hazards or unsafe conditions immediately Participate in emergency response and attraction evacuation procedures when required Maintain compliance with company Health Safety Environment HSE policies and UAE regulations Promote a safety-first culture for guests colleagues contractors and visitors

Housekeeping

• Maintain cleanliness organization and presentation standards within assigned attraction areas

Asset Management

• Monitor and manage operational consumables including attraction-related guest equipment Ensure proper care and handling of company assets and equipment Adhere to company grooming uniform and appearance standards

Team Support

• Work collaboratively with colleagues across Operations Maintenance Guest Services Security and HSE teams Assist with training and operational support activities when required Act as temporary Team Leader during assigned periods as directed by the Supervisor

Qualifications

• EssentialHigh School Diploma or equivalent Good command of spoken and written English PreferredDiploma or Bachelor s Degree First Aid Safety or Customer Service certifications IAAPA or amusement park-related certification Experience EssentialMinimum 1 year of experience in hospitality entertainment customer service tourism or leisure operations Experience working in multicultural environments PreferredExperience within theme parks attractions leisure or entertainment venues UAE GCC experience

Skills and Competencies

• Excellent customer service and communication skills Strong interpersonal and problem-solving abilities Positive energetic and guest-focused attitude Ability to work effectively under pressure in a fast-paced environment Strong attention to safety and operational procedures Ability to engage confidently with guests of all ages including children Team-oriented mindset with a proactive approach Basic computer literacy MS Office

Key Performance Indicators

• KPIs Guest Satisfaction Scores Attraction Safety Compliance Operational Efficiency and Throughput HSE Audit Compliance Training and Certification Completion Attendance Grooming and Conduct Standards

Working Conditions

• Rotational shifts including weekends public holidays early mornings and late evenings Outdoor and indoor operational environment Standing and walking for extended periods Compliance with UAE Labor Law and company policies