Attender

NMC GROUP SERVICES.; Sharjah; On-site; AED 30,000 - 46,000; Full time

Job summary

NMC GROUP SERVICES. is seeking a Pharmacy Operations Specialist in Sharjah to oversee prescription flow, ensure MOH compliance, and maintain customer service standards across clinics and pharmacies.

Responsibilities include greeting customers, gathering prescriptions, coordinating timely dispensing, and communicating delays with clarity. You will support inventory, staff training, and delivery coordination to ensure on-time medication access for patients.

Qualifications

• High School Diploma or equivalent required.
• Basic English communication is helpful.

Responsibilities

• Oversee prescription flow from clinic to pharmacy.
• Greet customers and ensure attendees are attended to.
• Ensure MOH compliance and up-to-date documentation.
• Coordinate home deliveries and liaise with staff.
• Assist pharmacy in charge in improving service levels.

Education

High School Diploma

Job description

Analyse and identify the missing prescription from the clinic to pharmacy and ensure 100 prescriptions reached our pharmacies Ensure staff are welcome and greet the customer entering the pharmacy and ensure each customer has been taken care and nobody is left unattended or unsatisfied Confirm staff receiving the prescription from the client without any delay Make sure staff are dealing their clients in the best way by providing them the proper information on right time Ensure patients are getting the medications without any delay If there is any delay in dispensing medicines ensure staff are communicating the reason behind the delay of delivering medications to their clients Ensure whether the delivery of medication is done on time If not inform the same to the pharmacy in-charge make it ready for the customer for home delivery Also convey the details of delivery to the client Effectively coordinate home deliveries with the help of delivery boy bike messenger driver or any other means of delivery Ensure to behave and communicate professionally to patients Provide proper information to customer queries regarding pharmacy Manage patients based on the physical condition and treat them on priority Assist Pharmacy in charge in Implementing and Improving Quality SOP s in the pharmacy as per MOH guidelines and work closely with Quality Manager Ensure the pharmacy is MOH compliant and all the documentation is regularly updated and kept in the pharmacy Coordinate with pharmacy in charge and Executive pharmacy-procurement in case of shortage of medicines and general products Observe sales staff on sales in general products if any concern escalates to the senior management Liaise with corporate office in regards with all pharmacy related documents when necessary Coordinate and ensure the staff are cleaning and arranging the medicines on the assigned rack Participate in monthly review meeting and come up with innovative idea to improve service level in the pharmacy

• High School Diploma or equivalent.
• Preferred: Basic literacy and numeracy skills.

Language Skills:

• Ability to speak and understand the local language.
• Basic English communication is helpful (especially in clinics with diverse staff/patients).