ATM Switch Support Engineer

Virtusa; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Virtusa in Dubai seeks an experienced IT professional to provide maintenance and support for ATM Switch and related integrations across DEV, SIT, UAT, and PROD/DR environments, ensuring stability and performance.

With 8 years in IT and at least 5 years in a similar role, you will manage incidents, coordinate with vendors, prepare documentation, and deliver projects on time while aligning with ADIB policies and security requirements.

Qualifications

• 8 years of IT experience in relevant domain
• Minimum 5+ years in a similar role
• Experience with ATM Switch and related integrations
• Strong incident, vendor and documentation practices

Responsibilities

• Provide maintenance and support for ATM Switch and integrations in DEV, SIT, UAT, PROD/DR environments
• Maintain service availability per SLAs and track incidents and known errors
• Follow Incident Management and Escalation processes; respond to tickets promptly
• Prepare, test and document changes; deliver tasks and projects on time with ADIB policy compliance

Skills

ATM Switch knowledge

Incident management

Vendor management

Communication skills

Job description

Virtusa in Dubai seeks an experienced IT professional to provide maintenance and support for ATM Switch and related integrations across DEV, SIT, UAT, and PROD/DR environments, ensuring stability and performance.

With 8 years in IT and at least 5 years in a similar role, you will manage incidents, coordinate with vendors, prepare documentation, and deliver projects on time while aligning with ADIB policies and security requirements.