Technical Support - ATM Switch

Virtusa; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Virtusa in Dubai seeks an experienced IT professional to provide maintenance and support for ATM Switch and related integrations across DEV, SIT, UAT, and PROD/DR environments, ensuring stability and performance.

With 8 years in IT and at least 5 years in a similar role, you will manage incidents, coordinate with vendors, prepare documentation, and deliver projects on time while aligning with ADIB policies and security requirements.

Qualifications

• 8 years of IT experience in relevant domain
• Minimum 5+ years in a similar role
• Experience with ATM Switch and related integrations
• Strong incident, vendor and documentation practices

Responsibilities

• Provide maintenance and support for ATM Switch and integrations in DEV, SIT, UAT, PROD/DR environments
• Maintain service availability per SLAs and track incidents and known errors
• Follow Incident Management and Escalation processes; respond to tickets promptly
• Prepare, test and document changes; deliver tasks and projects on time with ADIB policy compliance

Skills

ATM Switch knowledge

Incident management

Vendor management

Communication skills

Job description

Job Requirements

ROLE PURPOSE:

Responsible to provide Maintenance and Support Activities for ATM Switch and related integrations and applications

in all environments DEV, SIT, DTS, UAT, PROD/DR.

Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.

Provide necessary support (analysis, documents, testing) for ATM Switch related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

• Projects, Application Enhancements / BAUs:

Participate in defining scope, and make sure of clear Business requirements. Handle / Deliver the assigned Tasks as per the agreed-on scope and according to ADIB policy and procedure. Deliver the assigned Tasks on time. Prepare, Maintain and Update the required documents.

• Information Security:

Maintain Risk-Free and Controlled IT environment. Report any potential or actual risks or incidents affecting the security of information. 0% violation, or failure of maintaining information security

• Application Vendor Management:

Ensure periodic Vendor meetings are held with proper MoM that covers discussion points, decision points and actions. Accountable to ensure that actions are assigned and completed as per agreed plan.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Domain knowledge of the respective business domain that is (ATM Switch and related integrations and applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both up and down steam)

Previous Experience

8 years experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role

Work Experience

5-7Years