Digital Channels Coordinator - ATM & Mobile Banking

VAM Systems Inc.; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

VAM Systems Inc. in Dubai seeks a Digital Channels Coordinator to support the Bank’s digital delivery channels (ATM, CCDM, Internet Banking, Mobile Banking) with a focus on operations, customer service, and vendor coordination.

You will participate in UAT/SIT testing, monitor channel availability, handle service requests, and assist with regulatory reporting and channel upgrades under a structured project framework.

Qualifications

• Understanding of banking operations and customer service processes.
• Experience in operations, incident management, and vendor coordination.
• Coordination and problem-solving skills.
• Customer-focused mindset with good communication skills.
• Ability to work with cross-functional teams and external vendors.

Responsibilities

• Provide day-to-day (BAU) operational support for ATM, CCDM, Internet Banking, and Mobile Banking platforms.
• Monitor digital channel availability, incidents, and performance to ensure service continuity.
• Handle customer complaints and service requests related to digital channels and coordinate timely resolution.
• Support ATM and CCDM activities including monitoring, preventive maintenance, installations, relocations, and vendor follow-ups.
• Assist with cash-related monitoring, reconciliation support, and regulatory / Central Bank reporting requirements.
• Participate in UAT, SIT, regression testing, and post-implementation validation for digital channel enhancements and projects.
• Prepare test cases, execute testing, log defects, and follow up with vendors and internal teams for fixes.
• Support Core Banking and Digital Channel upgrade initiatives as outlined in the approved business case

Skills

Banking operations

Customer service

Incident management

Vendor coordination

Cross-functional collaboration

Communication skills

Tools

MS Office

Job description

VAM Systems Inc. in Dubai seeks a Digital Channels Coordinator to support the Bank’s digital delivery channels (ATM, CCDM, Internet Banking, Mobile Banking) with a focus on operations, customer service, and vendor coordination.

You will participate in UAT/SIT testing, monitor channel availability, handle service requests, and assist with regulatory reporting and channel upgrades under a structured project framework.