Associate Manager - Operations

Wesco; Dubai; On-site; AED 223,000 - 335,000; Full time

Job summary

Wesco is seeking an Associate Manager - Operations in Dubai to lead a customer-focused warehouse team with 10 or fewer staff on site. You will manage direct reports such as Operations Associates, Drivers, and an Administrative Coordinator, while interfacing with Sales and customer support to fulfill orders and resolve issues.

The role emphasizes KPI oversight to maintain and improve service quality, with potential responsibilities spanning budget oversight, process improvements, and coordination

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Forklift certification preferred.
• 4 years warehouse and distribution operations experience.
• 2 years supervisory or lead experience in a warehouse environment.
• Ability to operate a forklift or obtain certification.
• Excellent communication and customer service skills.
• Willingness to travel up to 25%.

Responsibilities

• Manages warehouse staff across functional areas including training, coaching, and counseling.
• Oversees a location's operations, possibly with multiple WMS and value-added services.
• Collaborates with cross-functional teams and service providers on feasibility and cost analysis.
• Completes operational activities on time and informs Sales and Operations Management.
• Provides operational support for project deliveries and stakeholder coordination.
• Reviews and improves existing processes and procedures for efficiency and cost control.
• Monitors service providers and ensures invoices align with contracts and payments with AP.
• Maintains facility health, safety and environmental compliance and meets customer delivery requirements.
• Possibly manages employees in a unionized environment.

Skills

Communication

Customer Service

Self-Driven

Forklift Operation

Travel Readiness

Education

High School Diploma

Bachelor’s degree preferred

Job description

Job Description:

As the Associate Manager - Operations, you will manage priorities in a customer-centered warehouse environment that generally has ten or less employees without additional levels of leadership on site and no people leaders as direct reports. You will have at least two or more direct reports, which can include Operations Associates, Drivers and/or an Administrative Coordinator. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality.

Responsibilities:

• Manages warehouse staff in all functional areas including training, coaching, and counseling
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services
• Partners with cross functional teams and service providers on pre-sales feasibility/cost analysis
• Completes operational activities on-time and update internal partners such as Sales and Operations Management
• Coordinates with stakeholders and provides operational support for project deliveries
• Reviews and improves the efficiency of existing processes and procedures
• Ensures operational activities are within budget, including management of department costs and expenses
• Tracks and reviews performance of service providers (3PL warehouse, Customs brokers, Local transporters, Forwarders, etc.)
• Reviews service provider invoices are in accordance with contract and work closely with AP for payment process
• Responsible for facility and related Health, Safety and Environment requirements
• Ensures customers’ delivery requirements and expectations are fully understood and met
• For International Positions - possess strong understanding of Custom Laws, Clearance procedures and HSN Classification with its regulatory requirements
• May manage employees in a unionized environment

Qualifications:

• High School Degree or Equivalent required; Bachelors Degree preferred
• Licenses/Certificates/Designations –Forklift Certificationpreferred
• 4 years warehouse and distribution operations experience
• 2 years supervisory or lead experience in a warehouse environment
• Ability to operate a forklift or have the ability to obtain a forklift
• Ability to effectively communicate
• Customer service oriented
• Self-driven, ability to work in a fast-paced environment
• Basic computer skills
• Ability to travel up to 25%

Working Environment: Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted.Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing.Operates heavy equipment. Strict safety regulations may be required.

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds
• Work may require excessive bending or stooping
• Employee required to climb ladders
• Employee required to use hand toolsEmployee uses heavy machinery (e.g., forklift, etc.)

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

Requirements: