Assit. Soft Manager

Khidmah; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

Khidmah in Abu Dhabi seeks an Assistant Soft Manager to oversee soft services operations, align with SLAs and KPIs, and act as a bridge between vendors and management. The role emphasizes safety, space planning, and stakeholder collaboration to ensure service quality.

You will work with a multidisciplinary team in the UAE facility management domain, supporting incident reporting, permit management, and continuous process improvements in a dynamic, multicultural environment.

Qualifications

• Diploma or bachelor's degree in Facility Management, Engineering, or related field.
• Knowledge of integrated facility management principles is desirable.
• Certifications in soft services management, health and safety, or vendor management are an advantage.
• Proficiency with operational tools and data fluency essential for performance analysis.

Responsibilities

• Collaborate with soft services team to monitor daily operations and compliance with SLAs/KPIs.
• Coordinate vendor activities including contract adherence, quality control, and issue resolution.
• Support management of work permits and incident reporting systems.
• Assist in space planning and troubleshoot MEP issues with technical staff.
• Build relationships with internal stakeholders and external partners to improve communication and efficiency.
• Participate in planning activities aligned with organizational goals and drive continuous improvements.

Skills

Soft services

Vendor management

SLA monitoring

KPI monitoring

Communication

Education

Diploma or Bachelor's in FM/Engineering

Tools

Facility management software

Job description

Job Description

Job Purpose

The Assistant Soft Manager plays a crucial role within UAE - Integrated Facility Management's Operations department, based in Abu Dhabi. This position supports the smooth execution of facility management services by overseeing key operational areas and ensuring adherence to established SLAs and KPIs. It serves as a vital link between soft services teams, vendors, and management, enabling efficient service delivery and customer satisfaction.

Roles, Responsibilities & Duties

• Collaborate closely with the soft services team to monitor daily operations, ensuring compliance with service level agreements and performance metrics.
• Coordinate vendor activities including contract adherence, quality control, and timely issue resolution to maintain seamless service provision.
• Support the management of work permits and incident reporting systems, documenting and controlling events to uphold safety and regulatory standards.
• Assist in space planning initiatives and troubleshoot mechanical, electrical, and plumbing (MEP) issues alongside technical personnel to optimize facility functionality.
• Build and maintain strong relationships with internal stakeholders and external partners to enhance communication and operational efficiency.
• Participate in planning and aligning operational activities with organizational goals, contributing to continuous process improvements and accountability.

Qualification

Applicants should hold a relevant diploma or bachelor's degree in Facility Management, Engineering, or a related discipline. Comprehensive knowledge of integrated facility management principles and practices is desirable. Certifications in soft services management, health and safety, or vendor management will be considered an advantage.

Strong proficiency with operational tools and intermediate technical and data fluency is essential to analyze performance trends and support decision-making. Familiarity with work permit systems and incident control processes enhances effectiveness in the role.

Excellent communication skills, both written and verbal, are required to facilitate vendor negotiations and internal collaboration. The ability to work under pressure and manage multiple priorities with a proactive approach is highly valued.

Experience & Skills

The ideal candidate brings a solid background in managing facility operations, particularly in overseeing soft services and vendor relationships. Proven experience with SLA and KPI monitoring ensures consistent service quality and accountability. Exposure to MEP troubleshooting and space planning demonstrates versatility and technical competence.

Key skills include decision-making, incident reporting and control, and building strong interpersonal relationships to foster teamwork and customer focus. Candidates should possess a results-oriented mindset, with the ability to analyze data and implement improvements effectively.

Proficiency in managing work permits and adherence to safety protocols are critical to maintaining operational compliance. Experience working within multicultural teams in dynamic environments like Abu Dhabi is advantageous.