Assit Soft Manager

Khidmah; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Khidmah in Abu Dhabi is seeking an Assistant Soft Manager to oversee soft services operations within the UAE Integrated Facility Management team. You will monitor daily performance, ensure SLA and KPI targets are met, and coordinate with vendors to maintain service quality.

The role requires a relevant diploma or degree, strong data fluency, and excellent communication. You will support safety procedures, space planning, and cross-team collaboration to drive continuous improvements in a dynamic,

Qualifications

• Diploma or Bachelor's degree in Facility Management, Engineering or related field.
• Comprehensive knowledge of integrated facility management principles.
• Certifications in soft services management, health and safety, or vendor management are a plus.

Responsibilities

• Monitor daily operations of soft services to meet SLAs and KPIs.
• Coordinate vendor activities, ensure contract adherence and quality.
• Support work permits and incident reporting to uphold safety standards.
• Assist in space planning and troubleshoot MEP issues with technical staff.
• Build relationships with internal and external partners to improve communication.
• Plan operations aligned with goals and drive process improvements.

Skills

Vendor management

SLA monitoring

KPI monitoring

Data analysis

Communication skills

Space planning

MEP troubleshooting

Education

Diploma or Bachelor's degree in Facility Management or Engineering

Tools

Work permit systems

Incident reporting systems

Job description

Job Description:

Job Description

Job Purpose

The Assistant Soft Manager plays a crucial role within UAE - Integrated Facility Management's Operations department, based in Abu Dhabi. This position supports the smooth execution of facility management services by overseeing key operational areas and ensuring adherence to established SLAs and KPIs. It serves as a vital link between soft services teams, vendors, and management, enabling efficient service delivery and customer satisfaction.

Roles, Responsibilities & Duties

• Collaborate closely with the soft services team to monitor daily operations, ensuring compliance with service level agreements and performance metrics.
• Coordinate vendor activities including contract adherence, quality control, and timely issue resolution to maintain seamless service provision.
• Support the management of work permits and incident reporting systems, documenting and controlling events to uphold safety and regulatory standards.
• Assist in space planning initiatives and troubleshoot mechanical, electrical, and plumbing (MEP) issues alongside technical personnel to optimize facility functionality.
• Build and maintain strong relationships with internal stakeholders and external partners to enhance communication and operational efficiency.
• Participate in planning and aligning operational activities with organizational goals, contributing to continuous process improvements and accountability.

Qualification

Applicants should hold a relevant diploma or bachelor's degree in Facility Management, Engineering, or a related discipline. Comprehensive knowledge of integrated facility management principles and practices is desirable. Certifications in soft services management, health and safety, or vendor management will be considered an advantage.

Strong proficiency with operational tools and intermediate technical and data fluency is essential to analyze performance trends and support decision-making. Familiarity with work permit systems and incident control processes enhances effectiveness in the role.

Excellent communication skills, both written and verbal, are required to facilitate vendor negotiations and internal collaboration. The ability to work under pressure and manage multiple priorities with a proactive approach is highly valued.

Experience & Skills

The ideal candidate brings a solid background in managing facility operations, particularly in overseeing soft services and vendor relationships. Proven experience with SLA and KPI monitoring ensures consistent service quality and accountability. Exposure to MEP troubleshooting and space planning demonstrates versatility and technical competence.

Key skills include decision-making, incident reporting and control, and building strong interpersonal relationships to foster teamwork and customer focus. Candidates should possess a results-oriented mindset, with the ability to analyze data and implement improvements effectively.

Proficiency in managing work permits and adherence to safety protocols are critical to maintaining operational compliance. Experience working within multicultural teams in dynamic environments like Abu Dhabi is advantageous.

Requirements