Assistant Manager Soft FM Services

Wasael Property Management; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Wasael Property Management in the United Arab Emirates seeks a facilities management professional to ensure client requirements for services—such as landscaping, pest control, outdoor cleaning, waste management, water features and flag hanging—are met with high quality. You will support the Soft FM team with technical drafting for Aconex letters and supervise third-party contractors.

With 4 years in FM and an engineering background (CFM preferred) plus UAE driver’s license, you will lead

Qualifications

• Engineering degree or equivalent required.
• CFM or similar certification recommended.
• UAE Driver’s license required.

Responsibilities

• Ensure Client satisfaction with services such as landscaping, pest control, outdoor cleaning, waste management, water features and flag hanging.
• Provide technical support to Soft FM team for preparing and drafting Aconex letters.
• Supervise the quality of service provided by Third Party Contractors.
• Perform inspections at all sites per audit programs and highlight to suppliers for rectification.
• Evaluate contractor/supplier performance with Third Party Services Department to improve service levels.
• Respond promptly to urgent client requests with appropriate solutions.
• Maintain properties to meet health and safety standards and comply with legal requirements.
• Manage property budget to avoid overspending on approved budget.
• Prioritize technical and service issues according to client criticality.
• Explain expected outcomes of technical services to the Client/Client Representative.
• Approve procurement requirements and ensure availability of spare parts as needed.
• Schedule preventive and corrective maintenance per property.
• Perform other duties as assigned by the Direct Manager.

Skills

Client management

Crisis management

Proactivity

Team interaction

Problem solving

Education

Engineering degree or equivalent

CFM (Certified Facilities Manager)

UAE Driver’s license

Job description

Job Purpose

To ensure Client requirements for Facilities Services are properly met or exceeded in terms of service delivery, quality, technical matters, managing Client’s relationship and in-house teams, leveraging company talent.

Key Responsibilities

• Ensure Client satisfaction with the services provided such as landscaping, pest control, outdoor cleaning, waste management, water features and flag hanging.
• Provide technical support to Soft FM team for preparing and drafting of Aconex letters.
• Supervision of the quality of service provided by Third Party Contractors.
• Perform inspections at all sites in accordance with company audit programs and highlight to suppliers for rectification.
• Together with Third Party Services Department, evaluates the performance and development of the contractors/suppliers to improve the level of service.
• Responding appropriately to urgent issues or request raised by Clients by applying proper solutions.
• General upkeep and maintenance of the properties handled to ensure that they meet health and safety standards, in compliance with the legal requirements.
• Manage property budget, to ensure no overspend on approved budget.
• Prioritize and identify technical and services issues according to criticality to the Client.
• Provide the Client / Client Respresetative with full and concise explanation of the expected outcome of and technical services to be carried out at the property.
• Approves procurement requirement and ensures availability of required spare parts and other parts as per need.
• Schedule the application of preventive and corrective maintenance as identified per property.
• Perform other duties as assigned by the Direct Manager.

Education / Qualification

• Engineering degree or equivalent
• Recommended: CFM (Certified Facilities Manager) or similar
• UAE Driver’s license.

Work Experience

4 years of experience in a facility management role where client management was a key aspect of the job.

Knowledge

• Contract management
• Performance evaluation Methodology
• Health and Safety

Skills

• Excellent client management ability: interaction, crisis management
• Proactivity and ability to anticipate
• Proper interaction with coworkers
• Ability to solve complex problems autonomously.