Assistant Manager-Facilities Management Soft Services

Transguard Group; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Transguard Group is seeking an Assistant Manager - Soft Services in Dubai to lead and support daily cleaning operations within the Total Facilities Management team.

The role oversees budgeting, scheduling, staff supervision, and adherence to safety and quality standards, while driving continuous improvements in service delivery for mall and facility environments.

Qualifications

• 7+ years in facility management in a managerial role.
• 2+ years in mall management in a managerial role.
• Bachelor’s degree in facilities management; BICSc certificate.
• Knowledge of heavy-duty cleaning machines and cleaning chemicals.

Responsibilities

• Assist Account Manager in planning and organizing daily cleaning schedules.
• Supervise and train cleaning staff, providing guidance and performance feedback.
• Ensure all PPM and SR are closed as per target closing time.
• Collaborate to develop and implement cleaning procedures and ensure compliance with regulations.
• Maintain records related to cleaning activities including attendance, performance evaluations and incident reports.
• Promote a safe working environment and stay updated on industry trends.

Skills

Facility management

Managerial experience

Mall management

Education

Bachelor’s degree in facilities management

BICSc training certificate

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for an Assistant Manager - Soft Services to join our Total Facilities Management Team in Dubai.

Scope:

Assistant Facilities Manager. Soft Services is responsible for managing and supporting all division operations on a daily basis. The role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups.

Responsibilities:

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times.

Customer

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Process

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all the PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.
• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.

Selection Criteria:

• 7 years or more in the field of Facility management in a managerial position.
• 2 years and more in Mall management in a managerial position.
• Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate.
• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven experience leading continuous improvement projects-commercial and contract awareness.