Assistant Store Manager - eleventy

MAJID AL FUTTAIM; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

Majid Al Futtaim Lifestyle | Operations is seeking an Assistant Store Manager to support the Store Manager in day-to-day store operations, drive sales, and develop the store team to maximise profitability while upholding brand standards.

You will supervise customer experience, ensure operational compliance, and assist in implementing promotions and brand activities. Strong leadership and retail experience are essential for success.

Qualifications

• Diploma or high school certificate required.
• Retail-related qualification is an added advantage.
• 4–5 years of industry experience required.
• Strong management skills and leadership abilities.

Responsibilities

• Lead and develop store team to deliver excellent customer service.
• Ensure achievement of sales targets and KPI performance.
• Coordinate with Marketing, Buying and Planning teams for promotions.
• Maintain brand standards and store operations to maximize profitability.
• Ensure compliance with company policies and loss prevention measures.

Skills

Management skills

Education

Diploma - High school certificate

Retail related qualification (advantage)

Job description

JOB TITLE

Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

REQUIREMENTS

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience
• Management skills.