Assistant Store Manager - Tartine et Chocolat

MAJID AL FUTTAIM; Dubai; On-site; AED 120,000 - 210,000; Full time

Job summary

Majid Al Futtaim Lifestyle seeks an Assistant Store Manager to support the Store Manager in daily store operations, drive sales, and develop the store team. This role focuses on delivering exceptional customer experiences while upholding brand standards.

The Deputy for Store Managers will oversee store operations in their absence and guide staff in line with business objectives. Strong leadership and KPI focus are essential.

Qualifications

• Diploma - High school certificate.
• Retail-related qualification is an added advantage.
• Minimum 4-5 years’ industry experience.
• Management skills.

Responsibilities

• Lead the team to deliver excellent customer service and brand CX standards.
• Drive sales and achieve KPI targets while building store performance.
• Foster relationships with Marketing, Buying and Planning teams.
• Maximize sales opportunities through clear communication with Buying and Planning.
• Ensure smooth operations in the store in the manager's absence.
• Maintain compliance with company policies to minimize stock loss and damage.

Skills

Management skills

Customer service

Education

High school diploma

Retail-related qualification (advantage)

Job description

JOB TITLE

Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations

ROLE SUMMARY

The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

REQUIREMENTS

• Diploma - High school certificate
• Qualification in Retail related field is an added advantage
• Minimum 4-5 years’ industry experience
• Management skills