Store Operations Lead - Elevate Sales & Service

Majid Al Futtaim; Dubai; On-site; AED 100,000 - 140,000; Full time

Benefits offered by this job

Friendly environment

Diverse colleagues

Leadership model

Job summary

Majid Al Futtaim Lifestyle is seeking an Assistant Store Manager to support store operations, drive sales targets, and lead the store team to deliver exceptional customer experiences in a fast-paced retail environment.

The role requires a high school diploma, retail-related qualification (an added advantage), and 4–5 years of industry experience. Join a regional market leader with a strong leadership framework and growth opportunities.

Qualifications

• Diploma - High school certificate.
• Qualification in Retail related field is an added advantage.
• Minimum 4-5 years’ industry experience.

Responsibilities

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
• Drive the Store team to deliver the highest levels of customer service at all times.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Education

Diploma - High school certificate

Retail related field qualification

Job description

Majid Al Futtaim Lifestyle is seeking an Assistant Store Manager to support store operations, drive sales targets, and lead the store team to deliver exceptional customer experiences in a fast-paced retail environment.

The role requires a high school diploma, retail-related qualification (an added advantage), and 4–5 years of industry experience. Join a regional market leader with a strong leadership framework and growth opportunities.