Assistant Manager - Housekeeping Operations

Atlantis; Dubai; On-site; AED 112,000 - 179,000; Full time

Benefits offered by this job

Food and beverage privileges

Discounted rates at Kerzner properties

Health insurance including dental

Annual flights home

Life insurance

Incentive program

Colleague wellness initiatives

Job summary

Atlantis Resort in Dubai seeks an experienced Assistant Manager to lead housekeeping operations across rooms and public areas. You will supervise teams, manage rosters, ensure high cleanliness standards, and coordinate with Front Office and Maintenance to deliver exceptional guest experiences.

The role requires 2+ years in a comparable supervisory role within a luxury hotel, with strong English communication and leadership skills. A competitive tax-free salary and benefits are offered.

Qualifications

• Graduate qualification in Hotel Management preferred; high school diploma with relevant experience acceptable.
• Minimum 2 years in a comparable housekeeping supervisory or assistant management role.
• Experience in a luxury five-star hotel or resort environment preferred.
• Strong understanding of guest room cleaning standards and public area operations.
• Experience with room allocation, staffing, roster planning, and productivity management.
• Knowledge of HotSOS or comparable systems advantageous.
• Strong coaching, training, and leadership skills.
• Good English verbal and written communication.
• Proficient in MS Office; computer-literate.

Responsibilities

• Coordinate daily housekeeping activities across guest rooms and public areas.
• Monitor room turnover to support timely arrivals and readiness.
• Review occupancy and VIP requirements for daily resource planning.
• Prepare rosters according to workload and priorities.
• Conduct shift briefings and communicate service expectations.
• Allocate assignments and monitor completion.
• Track productivity and seek efficiency improvements.
• Inspect rooms, corridors, and public areas against resort standards.
• Conduct quality audits and address deficiencies.
• Coordinate room readiness with Front Office.
• Collaborate with VIP Services and Guest Services for high-profile guests.
• Liaise with Facilities/Maintenance on defects.
• Monitor HotSOS requests and ensure timely task completion.
• Follow up on maintenance issues affecting room availability.
• Coordinate preventive maintenance access.
• Maintain deep cleaning schedules and track progress.
• Organize special cleaning projects based on occupancy.
• Monitor linen, amenities, supplies and stock controls.
• Support stock controls and report shortages.
• Keep storerooms organized and supplied.
• Respond to guest concerns professionally.
• Maintain visible operational presence and guest engagement.
• Escalate issues to senior housekeeping leadership.
• Coach supervisors and attendants; deliver or coordinate training.
• Support performance reviews and development discussions.
• Address performance issues and contribute to improvement processes.
• Encourage teamwork and adherence to procedures.
• Monitor attendance and manpower deployment.
• Ensure health, safety, and compliance requirements.
• Reinforce use of cleaning chemicals and PPE.
• Maintain awareness of regulatory requirements.
• Review reports and identify trends affecting cleanliness, readiness, productivity, guest feedback.
• Support initiatives to improve service quality and colleague engagement.
• Maintain clear shift communication and handovers.
• Assist senior management with additional housekeeping projects.

Skills

Housekeeping operations

Luxury hotel housekeeping

Room turnover management

Guest room inspections

Public area housekeeping

Quality audits

Housekeeping supervision

Team leadership

Roster management

Staffing allocation

Productivity tracking

Shift briefings

Guest satisfaction

Service recovery

VIP room preparation

Front Office coordination

Maintenance coordination

HotSOS

Deep cleaning schedules

Linen control

Amenities management

Storeroom control

Stock monitoring

Colleague training

Performance management

Staff coaching

Health and safety

Cleaning standards

Compliance monitoring

Microsoft Office

Operational reporting

Luxury hospitality standards

Education

Hotel Management degree

High school diploma

Tools

HotSOS

Job description

Assistant Manager - Housekeeping Operations

Job Snapshot

• Role: Assistant Manager - Housekeeping Operations
• Location: Dubai, United Arab Emirates
• Industry: Hospitality
• Function: Hotel-Lodging Management
• Experience: Minimum 2 years of experience in a similar housekeeping leadership role within a luxury five-star hotel
• Job Type: Full-time
• Salary: 10000-16000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Role Context

The Assistant Manager supports the smooth performance of housekeeping operations across guest rooms, suites, public areas, and associated service spaces. The position helps ensure rooms are released on time, cleaning standards remain consistent, and operational priorities are aligned with daily arrivals, stayovers, departures, VIP movements, and occupancy levels. A major part of the role is translating resort standards into reliable day-to-day execution. This includes supervising teams, monitoring productivity, addressing service gaps, coordinating maintenance requirements, controlling supplies, and developing colleagues so that housekeeping performance contributes directly to guest comfort and the overall luxury experience.

Key Responsibilities

• Coordinate daily housekeeping activities across assigned guest room and public area operations.
• Monitor room turnover to support timely arrivals and efficient accommodation readiness.
• Review occupancy, arrivals, departures, stayovers, and VIP requirements when planning daily resources.
• Prepare and adjust rosters according to workload, staffing availability, and operational priorities.
• Conduct shift briefings and communicate service expectations, guest priorities, and departmental updates.
• Allocate housekeeping assignments and monitor completion throughout the shift.
• Track productivity levels and identify opportunities to improve efficiency without reducing quality.
• Inspect guest rooms, suites, corridors, and public areas against established resort standards.
• Conduct quality audits and follow up on deficiencies with the responsible colleagues.
• Coordinate room readiness closely with Front Office.
• Work with VIP Services and Guest Services to prepare rooms for high-profile and special-category guests.
• Liaise with Facilities and Maintenance regarding technical defects identified during room inspections or cleaning activities.
• Monitor HotSOS requests and ensure housekeeping-related tasks are completed within required timelines.
• Follow up on outstanding maintenance issues that could affect room availability or guest comfort.
• Coordinate preventive maintenance access for guest rooms and operational spaces.
• Maintain deep cleaning schedules and track completion of planned cleaning activities.
• Organize special cleaning projects based on occupancy patterns and property requirements.
• Monitor linen, amenities, cleaning materials, and operational supply consumption.
• Support stock controls and report shortages or abnormal usage.
• Ensure housekeeping storerooms and service areas remain organized and adequately supplied.
• Respond to guest concerns professionally and take prompt action to restore satisfaction.
• Maintain a visible operational presence and interact proactively with guests when appropriate.
• Escalate significant service or maintenance issues to senior housekeeping leadership.
• Coach supervisors, attendants, and other housekeeping colleagues during daily operations.
• Deliver or coordinate practical training on cleaning standards, procedures, productivity, and service expectations.
• Support colleague performance reviews and development discussions.
• Address performance concerns and contribute to improvement or disciplinary processes where required.
• Encourage teamwork, accountability, and consistent adherence to department procedures.
• Monitor colleague attendance and support effective manpower deployment.
• Ensure departmental practices comply with health and safety requirements.
• Reinforce correct use of cleaning chemicals, equipment, and personal protective equipment.
• Maintain awareness of regulatory and property compliance requirements affecting housekeeping operations.
• Review operational reports and identify trends affecting cleanliness, room readiness, productivity, or guest feedback.
• Support departmental initiatives designed to improve service quality and colleague engagement.
• Maintain clear communication between housekeeping shifts to ensure accurate operational handovers.
• Assist senior management with additional housekeeping projects and operational priorities when required.

Ideal Profile

• Graduate qualification in Hotel Management is preferred, although candidates with a high school diploma and strong relevant experience may also be considered.
• Minimum 2 years of experience in a comparable housekeeping supervisory or assistant management role.
• Previous employment in a luxury five-star hotel or resort environment is strongly preferred.
• Strong understanding of guest room cleaning standards and public area housekeeping operations.
• Experienced in room allocation, staffing, roster planning, and productivity management.
• Comfortable conducting room inspections and quality audits.
• Familiar with room turnover processes involving arrivals, stayovers, and departures.
• Experience coordinating housekeeping requirements with Front Office and Maintenance teams.
• Knowledge of HotSOS or comparable hotel operations systems is advantageous.
• Strong capability in coaching, training, and motivating housekeeping teams.
• Confident handling guest concerns and service recovery situations.
• Good understanding of linen, amenities, housekeeping supplies, and stock controls.
• Able to manage multiple operational priorities in a high-occupancy environment.
• Strong organizational and time-management skills.
• Clear verbal and written English communication.
• Strong interpersonal and leadership capability.
• Consistent customer-service orientation.
• Proficient in Microsoft Office applications.
• Computer literate and comfortable using hotel operational systems.
• Able to maintain composure and sound judgment during busy service periods.
• Strong awareness of health, safety, and compliance requirements within housekeeping operations.

Skills Set

• Housekeeping operations
• Luxury hotel housekeeping
• Room turnover management
• Guest room inspections
• Public area housekeeping
• Quality audits
• Housekeeping supervision
• Team leadership
• Roster management
• Staffing allocation
• Productivity tracking
• Shift briefings
• Guest satisfaction
• Service recovery
• VIP room preparation
• Front Office coordination
• Guest Services coordination
• Maintenance coordination
• Preventive maintenance follow-up
• HotSOS
• Deep cleaning schedules
• Linen control
• Amenities management
• Housekeeping supplies
• Storeroom control
• Stock monitoring
• Colleague training
• Performance management
• Staff coaching
• Health and safety
• Cleaning standards
• Compliance monitoring
• Microsoft Office
• Operational reporting
• Luxury hospitality standards

Why Join Us

This position offers the opportunity to develop further within Dubai 's Hospitality sector while leading housekeeping operations in one of the city 's most established luxury resort environments. The scale of the operation provides valuable exposure to high room volumes, VIP service requirements, quality control, workforce planning, preventive maintenance coordination, and cross-functional hotel operations. The role includes a competitive tax-free salary in UAE Dirhams, food and beverage privileges, discounted rates across participating Kerzner properties worldwide, comprehensive health insurance including dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness initiatives. Strong investment in learning, leadership development, and internal career mobility also supports progression toward senior housekeeping and rooms division management positions.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai as part of Kerzner International. Atlantis, The Palm combines more than 1,500 guest rooms and suites with extensive dining, entertainment, marine, and leisure attractions, supported by large-scale housekeeping and hotel operations teams responsible for maintaining consistent luxury standards throughout the resort.