Assistant Manager - Kids Club

Jumeirah; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Colleague discounts

Healthcare & life insurance

Annual leave

Internal mobility

Learning & development

Incentive programs

Job summary

Jumeirah in Dubai is seeking a Guest Relations Manager to lead service standards across luxury hotels and resorts. You will work with departments to ensure memorable guest experiences and uphold brand values. The role requires strong team leadership, budget oversight, and proactive problem solving to deliver exceptional guest satisfaction.

Fluent English is essential, additional languages are a plus. Join a global network offering development opportunities, competitive UAE Dirhams salary, and

Qualifications

• Previous experience in the same role in luxury hotels and resorts.
• Ability to manage budgets and analyse financial reports.
• Proficiency in English; additional language skills are highly desirable.

Responsibilities

• Develop and maintain brand values, mission, vision, and LQA standards.
• Attend department meetings, daily briefings, and training; communicate issues to superiors.
• Execute tasks assigned by superiors within department scope, ensuring timely completion.
• Communicate professionally with subordinates, colleagues, and other departments.
• Treat colleagues and staff fairly while maintaining a professional attitude toward guests.
• Be aware of health and safety procedures; report hazards promptly.

Skills

Team leadership

Budget management

Guest service mindset

Problem solving

English proficiency

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state-of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.

About the Job

The main duties and responsibilities of this role include:

• Compliance and understanding: develop and maintain a thorough understanding of the brand values, mission, vision statements, and LQA standards. Ensure adherence to these standards in daily operations.
• Attend department meetings, daily briefings, and training. Communicate effectively with superiors regarding any circumstances preventing adherence to schedules or assigned tasks.
• Execute tasks assigned by superiors within the department's operation and scope of the job, ensuring completion in a timely and efficient manner.
• Communicate with subordinates, colleagues, and other departments professionally and respectfully, regardless of the importance of communication.
• Treat colleagues and other department staff fairly and equally, always maintaining a professional attitude towards guests and colleagues.
• Be aware of resort health and safety procedures, reporting any potential hazards to relevant departments promptly. Report any unusual issues or problems to respective departments without delay.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in the same role in a luxury hotels and resorts.
• Strong team management skills and results-driven work environment.
• Ability to manage budgets, analyse financial reports.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Proficiency in English is essential; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)