Assistant Manager - Member Experience

Jumeirah; Dubai; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Paid annual leave

Learning & Development

Staff discounts

Job summary

Jumeirah invites applications for an Assistant Manager - Member Experience. You will serve as the on-property support network across multiple properties, coordinating member requests and reservations, and ensuring top-tier, personalised service.

Your role centers on anticipating member needs, managing experiences, and driving high-quality outcomes. You will build relationships with VIP and UHNW clients, leveraging Dubai's luxury landscape to craft unique experiences while maintaining discretion

Qualifications

• 5+ years of experience in luxury hospitality, concierge, guest relations, lifestyle management, or related client-facing environment.
• Experience with high-profile, VIP or HNW/UHNW clientele and personalised service.
• Ability to anticipate client needs and coordinate complex requests.
• Strong knowledge of Dubai's luxury hospitality, dining, wellness, and lifestyle landscape.
• Proactive, discreet, solutions-oriented and able to work under pressure.

Responsibilities

• Act as the primary on-property support network across properties.
• Coordinate member requests from Membership Experience Managers and members.
• Manage reservations across outlets, spas, clubs, and guest rooms via applicable software.
• Ensure member requests are fulfilled with high personalisation and quality.
• Strengthen relationships and tailor experiences to members' lifestyles and needs.

Skills

Guest relations

VIP client handling

Relationship management

Discretion

Luxury hospitality knowledge

CRM software

Tools

CRM software

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Member Experience to join Jumeirah Invitation Only. The main duties and responsibilities of this role include: Act as our teams primary support network on property, floating over the various properties and coordinating member requests from our Membership Experience Managers and that of our members. Keeping all team members informed on the overall status of pre-arrival, time on property, and post departure (when applicable). Support the coordinating of reservations, be that in our outlets, Talise Spa’s, J-Clubs, Beach Clubs, or guest rooms by using the applicable software or contacting colleagues as needed. Ensure that all of members’ requests are fulfilled in a timely manner and to the highest levels of personalisation and quality across all existing offerings within the Jumeirah portfolio, Dubai Holdings assets, or individual global requests. This includes coordination all aspects of a hotel, dining, wellness, entertainment, or outdoor event to include transportation, reservations, personalised touches and payment. Members will have a membership app available to facilitate some experiences, but constant back-end support will be required. Support the strengthening of each relationship and personalise each experience by deeply understanding each member’s unique lifestyle, preferences and needs whilst maximising the likelihood of their renewal. Play an integral part of creating new experiences for our members by customizing and combining existing offerings within the Jumeirah portfolio that are relevant to their preferences.

About You

The ideal candidate for this position will have the following experience and qualifications: 5+ years of experience in luxury hospitality, concierge, guest relations, lifestyle management, or a related client-facing environment. Currently supporting high-profile, VIP, or HNW/UHNW clientele with a strong focus on personalised service and relationship management. Demonstrated ability to anticipate client needs, coordinate complex requests, and deliver exceptional end-to-end experiences. Strong knowledge of Dubai's luxury hospitality, dining, wellness, entertainment, and lifestyle landscape, supported by an established professional network. A proactive, solutions-oriented professional who thrives under pressure, values discretion and confidentiality, and is committed to exceeding expectations.

About the Benefits

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)