Rooms Division Opportunities – Jumeirah

Jumeirah

Dubai

On-site

AED 78,120 - 133,920

Full time

14 days+

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Benefits offered by this job

Supportive and inclusive work environment

Access to Learning & Development programmes

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Performance-based incentives

Job summary

Jumeirah is seeking experienced Guest Services Executives, Guest Relations Executives, and Front Office Leaders to join our Rooms Division team at the beachfront properties in Dubai, starting September 2026. Candidates should have 1-2 years of experience in luxury hospitality and demonstrate strong communication and interpersonal skills. The role involves greeting guests, resolving complaints, and collaborating with hotel teams to ensure guest satisfaction. Excellent benefits include competitive tax-free salaries, accommodations, and professional development opportunities.

Qualifications

Minimum of 1–2 years of experience in a similar role in a 5-star luxury hotel.
Ability to communicate effectively in person and by telephone.
Experience in resolving guest issues and complaints.

Responsibilities

Greet guests in a friendly manner and learn their names.
Handle complex guest issues and strives for satisfactory resolutions.
Accurately enter guest check-in/out details in the system.
Solicit and review guest feedback for improvements.
Coordinate with hotel departments to ensure guest needs are met.

Skills

Strong communication skills

Teamwork

Interpersonal skills

Calm under pressure

Tools

Opera Cloud

Job description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job:

An opportunity has arisen to join the Rooms Division team at Jumeirah Beachfront properties in Dubai. We are hiring for the following positions with the starting date of September 2026:

Guest Services Executive
Guest Relations Executive
Team Leader - Front Office
Assistant Front Desk Manager

The main duties and responsibilities include:

Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.

About you:

The ideal candidates for these positions will have the following experience and qualifications:

Qualifications:

Minimum of 1–2 years of experience in the same role in a 5-star luxury hotel.
Strong communication and teamwork skills, with the ability to remain calm and efficient in a fast-paced environment.
Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera Cloud is preferred.

About the Benefits:

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.