Assistant Manager - Front Office - Jumeirah Emirates Towers (National Talent)

Jumeirah; Dubai; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

Healthcare and life insurance

Paid annual leave

Colleague discounts on food, beverage,

Learning & development programmes

Internal mobility within our global.

Job summary

Jumeirah Emirates Towers in Dubai is seeking an Assistant Manager - Front Office (National Talent) to lead daily guest arrivals, VIP preparation, and front-office operations.

You will coach Guest Services teams, greet VIPs personally, handle guest concerns, and gather feedback to drive service excellence. This role requires strong communication, English proficiency, and experience in luxury hospitality, with opportunities for professional development within our global network.

Qualifications

• Minimum 5 years of experience in a similar role in the luxury industry.
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English
• Additional languages (Mandarin, French, Spanish, Italian, German or Russian)

Responsibilities

• Oversee daily guest arrival preparations, including VIP room readiness, amenities and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
• Engage regularly with in-house guests to gather feedback, promote services and encourage completion of guest satisfaction surveys.
• Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.

Skills

Communication

Interpersonal skills

English proficiency

Multicultural experience

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Emirates Towers

Located in the heart of Dubai’s business district, Jumeirah Emirates Towers is one of the city’s most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Front Office (National Talent) to join Jumeirah Emirates Towers.

The main duties and responsibilities of this role include:

• Oversee daily guest arrival preparations, including VIP room readiness, amenities and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards.
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction.
• Engage regularly with in-house guests to gather feedback, promote services and encourage completion of guest satisfaction surveys.
• Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 5 years of experience in a similar role in the luxury industry.
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English
• Additional languages (Mandarin, French, Spanish, Italian, German or Russian)

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)