Operations Manager-Facilities Management Soft Services

Transguard Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Transguard Group in Dubai is seeking an Operations Manager for Facilities Management Soft Services to oversee cleaning operations, staffing, and service delivery across contracts.

This role demands strong leadership, budget monitoring, client liaison, and compliance with health and safety and CAFM systems. Travel to client sites will be required.

Qualifications

• 3–5 years of experience in a similar capacity.
• Certified in BICS preferred.
• Excellent English written and communication skills.
• Valid UAE driving license.
• Extensive knowledge of CAFM and reporting systems.
• Strong organizational and problem-solving abilities.
• Willingness to travel to client sites.

Responsibilities

• Oversee all cleaning operations to ensure high-quality standards.
• Manage staff deployments and daily activities per contract.
• Monitor contract spending within the approved budget.
• Maintain contract KPIs and liaise with clients for approvals.
• Identify cost-saving initiatives without compromising service levels.
• Ensure health and safety regulations are followed and documented.
• Coordinate with internal stakeholders for new contract mobilization.
• Utilize CAFM systems for records, reporting and inspections.

Skills

Leadership & team management

Problem solving

English communication skills

Organizational skills

Multitasking

Education

BICS certification (preferred)

Tools

CAFM systems

Reporting systems

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for an Operations Manager-Facilities Management Soft Services to join our Total Facilities Management in Dubai.

Scope

Operations Manager-Facilities Management Soft Services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.

• Ensure daily deployments to be maintained as per the contractual.
• Ensure invoices information and client approvals to share to within the stipulated time frame.
• Ensure to monitor all contract spending under the budgetary line.
• Ensure contractual KPIs are maintained as per scope.
• Identify and implement cost saving initiatives without compromising on service standards.
• Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained.

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization.
• Maintain healthy and effective business communication with Internal department.
• Develop and maintain a good working relationship with clients and hold regular meetings to ensure the smooth running of the contracts.
• Timely actions on client escalations and other operational needs.
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.
• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
• Ensure all cleaning operations comply with health and safety regulations and company policy.
• Provide training staff in safe cleaning practice and proper use of cleaning chemicals and equipment.

Process

• Ensure the work schedules to be created in line with contractual scope for seamless delivery.
• Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis.
• Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client.
• Effective utilization of CAFM systems
• Maintain accurate records of cleaning activities, staff performance inventory levels and financial performance.
• Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics.
• Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
• Conduct regular inspections of cleaning activities and site to ensure quality standards are met.
• Develop and maintain a system for client feedback to continuously improve the service delivery.
• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Creating customized cleaning solutions.

Selection Criteria

• 3- 5 years’ experience in a similar capacity
• Certified in BICS preferred
• Excellent English written and communication skills.
• Valid UAE driving license.
• Extensive knowledge of computer/ reporting systems
• Excellent knowledge of CAFM systems.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• Regular travel to client sites for inspections and meetings
• May require working outside of regular business hours to meet client needs.